Systems Solutions And Support Manager (Hybrid)

Date Posted:
2023-11-29
Country:
United States of America
Location:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Position Role Type:
Hybrid
Pratt & Whitney is working to once again transform the future of flight-designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.
Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire, and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
Job Summary:
In this role, the Systems Solutions and Support Manager will lead a team of digital technology specialists who are responsible for providing system support services as it relates to the creation and sustainment of technical publications for Pratt & Whitney commercial engines. The team has responsibility for software application support and development, system requirement definition, publishing of content, and digital data deliveries for the Maintenance Data and Services Engineering (MDSE) organization. The team plays a critical role in ensuring the organization has the proper tools and applications in place to meet program milestones and delivery requirements. The technical publication products produced by the MDSE organization are used by over 2,000 global airline customers, Maintenance Repair and Overhaul (MRO) shops and aircraft manufacturer to maintain, overhaul, and repair engines on-wing and in a shop environment.
Key Responsibilities:

• Responsible for all aspects of people management including staffing, staff development, training, tool and process development, task assignments, and administration of performance appraisals.
• Develop, review, and provide feedback on detailed documentation from the team that describes technology reasons, roadmaps, requirements, and the relationship between people, process, and the technology components as it relates to modernizing new or existing systems used for authoring, publishing, and distributing technical publications.
• Champion strategic planning to ensure technology obsolescence is continual assessed.
• Define and manage technology roadmap as it pertains to business and customer needs and align those needs with latest industry standards and technology.
• Communicate and manage relationships with internal teams and key product vendors.
• Develop partnerships with multiple leaders across the organization ensuring solutions development and strategic initiatives are considered part of a single cohesive vision.
• Responsible for leading the team in continually making improvements to existing processes, systems development, or product integration.
• Define needs of customers for expanded use of digital data that integrates with MRO systems to deliver revisions efficiently and timely, including delivery of data through the customer portal and engage with the Engineering value stream to improve quality of digital data flow.

Basic Qualifications:

• Bachelor's Degree from ABET (Accreditation Board for Engineering and Technology) in STEM or Information/Digital Technologies.
• 10+ years of Engineering experience, or 7+ years with an advanced degree.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Experience leading teams in technology environments, either in IT/DT, Engineering, or other STEM discipline environment.
• Experience with IT products and services such as computer storage, infrastructure, networking, databases, and user administration.

Preferred Qualifications:

• Able to think logically and analytically in an agile problem-solving environment to understand complex issues, develop effective solutions, and drive to timely resolution.
• Knowledge and understanding of technical publication requirements pertaining to ATA and S1000D industry specifications.
• Strong understanding of database and data structure and how to utilize that data for reporting performance-based metrics.
• Exceptional customer service experience and ability to communicate effectively with P&W customers, suppliers, and partners.
• Experience leading teams and managing multiple priorities in parallel where you are directly or indirectly responsible for affecting the work while having influence across functional organizations.
• Demonstrated knowledge of best practices in systems development, understanding of systems engineering development lifecycle, and architecture frameworks.
• Demonstrated effective communication skills, with ability to influence and drive change.
• Able to implement industry trends and new technology to drive process improvements.

What is my role type?
In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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