Systems Engineer

Martin Bros. Distributing, a leader in the wholesale foodservice industry, is seeking a Systems Engineer within our IT Operations team. In this role, you will focus on the data center environment, campus network hardware, and configuration management/automation.

Expectations:

Collaborate with the infrastructure team to achieve company performance goals.

• Document and streamline work processes for increased effectiveness and efficiencies.
• Advocate of change and new technologies
• Support company goals and initiatives.
• Plan and communicate goals and priorities.

Engineer a reliable, scalable, and performance core infrastructure to power the needs of other technology teams and the organization.

• Work closely with industry leading solutions providers to ensure the core infrastructure of Martin Bros is properly positions for the short and long terms needs of the business.
• Work closely with other technology teams to ensure upcoming requirements are clearly understood and can be effectively met.
• Monitor the performance for the infrastructure and respond to any deterioration of services.
• Ensure all changes are well documented and complete a change control workflow before implementation.

Scale IT Infrastructure through configuration management and automation to support the growth of the organization.

• Identify repetitive tasks and create automated solutions that can be used the administration and end point teams.
• Utilize configuration management technology to easily identify and implement changes in configurations as needed.
• Configure and maintain templates, scripts, and other tools as needed to quickly be able to provision server environments to meet the needs of other teams.

Participate as tier 2 in the help desk escalation chain.

• Provide timely customer service as issues are escalated.
• Communicate with systems administration to ensure understanding of the root cause of the issue and suggested resolutions.
• Efficiently identify when to involve other engineers for further investigation when needed.

Job Duties:

• Deploy, manage, and operate scalable, highly available, and fault tolerant systems in an AWS Cloud environment.
• Collaborate as necessary to implement, update and test ongoing security improvements including regular and timely operating system patches, security patches/hardening and other application updates as necessary to all server infrastructure.
• Perform, oversee, monitor, and ensure data security including regular backups, recovery, verification of security rights and other steps necessary to ensure data integrity.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and other key systems/processes.
• Perform administrative or engineering tasks for the key technologies listed above.
• Automate end-user PC configuration through Intune policy management.
• Enterprise network setup, administration, and troubleshooting
• Manage data backup and recovery solutions.
• Manage and monitor 0365 environments including mail flow and collaboration products such as email, SharePoint, Teams, and licensing.
• Monitor servers for growth and usage trends. Perform long-term capacity planning in conjunction with other team members that would determine both hardware and software purchases.
• Provide tier 2 technical assistance to users and support staff.
• Assist with Disaster Recovery implementation and testing.
• Assist the IT Manager in project definition, requirements documentation, and technical writing to support information systems business growth.
• Provide after-hours support, including security & systems monitoring, on a rotating on-call basis.
• Review requirements, specifications, and technical design documents
• Identify, record, document thoroughly and track issues that arise.
• Collaborate with teams to clarify requirements and plans for execution.
• Complete all assigned tasks within the specifications and timelines provided.
• Enhances organization reputation by accepting ownership for accomplishing tasks.
• Monitor help desk issues, perform troubleshooting, and issue resolution.