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SalaryTitle: Systems Engineer
Duration: 3+ month
Location: Cedar Rapids, IA
*** The person needs to sot onsite for the first 30 days and then will work a hybrid model afterwards ***
Job Description:
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Knowledge of:
Duration: 3+ month
Location: Cedar Rapids, IA
*** The person needs to sot onsite for the first 30 days and then will work a hybrid model afterwards ***
Job Description:
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Collaborate with IT, City management and leaders to assess near- and long-term virtualization capacity needs with financially sound solutions.
- Develop strategies for service implementations; architect the infrastructure required to support those strategies.
- Act as project lead in the design and review of new services, applications, and hardware; conduct capacity planning as needed.
- Lead, coordinate and participate in key process improvements as they relate to the server environment.
- Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of servers and cloud services to meet business demands.
- Collaborate on and implement policies, procedures, and technologies to ensure services security and compliance.
- Develop, implement and maintain policies, procedures, and associated training plans for systems administration, usage, and disaster recovery.
- Check the service desk database for Incidents and Service Requests; prioritize and respond to tickets as appropriate and within stated SLAs.
- Serve as cornerstone for escalating server issues; provide timely response to customer escalations.
- Define and document best practice procedures for implementation and maintenance of the environment.
- Perform file system configuration and management; define and perform server backups and recovery procedures.
- Plan and implement strategies for Disaster recovery and Business continuity solutions within the environment.
- Plan and implement server upgrades, software upgrades, maintenance fixes, and vendor-supplied patches and coordinate those efforts with System Engineer and applications team.
- Provide Web administration support by overseeing and maintaining Webserver functions, such as assuring logging and metrics data are stable.
- Monitor and test system performance and provide performance statistics and reports.
- Stay current on security related trends and make recommendations based on research.
- Create shell scripts as required.
- Manage enterprise directory services and supporting server infrastructure.
- Manage all cloud-based back-office services and provide integration support for all other cloud-based services.
- Define and implement strategies for integrating disparate operating environments.
- Recommend and execute modifications to server environment to improve efficiency, reliability, and performance.
- Develop and server documentation and maintain training materials.
- Manage and/or provide guidance to junior members of the team
- Manage and/or provide guidance to junior members of the team.
- Perform services and security audits, and backups and recovery.
- University degree in computer science or related files and / or 5 – 7 years equivalent work experience.
- Microsoft Certified Professional or higher
- VMware Certifications
Knowledge of:
- At least five years' equivalent work experience in a senior technical analytical position responsible for managing server environments.
- Moderate to advanced knowledge of VMware.
- Experience implementing a new ESX cluster, migrating clusters, decommissioning hosts, updating VMware tools, and building a new v Center.
- Troubleshooting ESX issues related to storage, network and performance issues.
- Advanced knowledge of the following: Windows Server, Active Directory, RedHat, SharePoint and MS Teams.
- Moderate to advanced knowledge of the following Technologies including Pure Storage, Nimble Storage and Dell Servers.
- Not required, but beneficial if familiar with; VEEAM.
- Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, and I/Otopology.
- Experience with server performance tuning and monitoring tools.
- Excellent hardware troubleshooting experience.
- Ability to follow the City's change management policy.
- Ability to work tickets through the City's service desk ticketing system with detail.
- Working technical knowledge of scripting code using VBScript, Command Shell, PowerShell or related tools.
- Good understanding of the organization's goals and objectives.
- Knowledge of applicable data privacy practices and laws.
