Systems Engineer (It Operations)

Please Note: a candidate may be required to successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, and a drug use history to be considered for this position.

The position is in the Information Technology Department and involves overseeing the City's server infrastructure, virtualization environment, directory services, email, identity management, monitoring, alerting backups, and enterprise storage.
IDEAL CANDIDATE STATEMENT

The City of Sacramento is looking for an enthusiastic and skilled candidate who is passionate about data networking. The ideal candidate will play a vital role in managing, developing, and expanding the City's network infrastructure to support the city's essential services. They will be well-versed in network engineering, with an in-depth understanding of network architecture, protocols, security, compliance, and technologies.
Experience in the following are desired, but not preferred:
Virtualization technologies like VMware
Identity Management
Wi-Fi Enterprise Management,
VPN Implementation
Networking security practices
Network Management and Support
Additional experience with Cisco Networking Configuration, IEEE 802.1x implementation, and Certificate-based authentication is preferred. The ideal candidate should be able to work autonomously with little supervision, have excellent communication and project management skills, and provide support for the City's crucial network infrastructure.
Under general supervision, the Systems Engineer performs a variety of professional, technical and systems programming and/or systems administration duties involving the implementation and maintenance of software and hardware infrastructure that provides Citywide connectivity capability between different platforms that manage information technology resources and support the execution of automated applications. The scope of systems includes all computing platforms from PCs to mainframes and associated networks. Incumbents may be assigned to duties in any one or a combination of platforms, operating systems and associated products.
DISTINGUISHING CHARACTERISTICS
This journey-level professional classification is populated with multiple incumbents. The Systems Engineer performs a variety of routine network administration and systems programming duties in support of centralized and departmental operations, including computing platforms ranging from PCs to mainframes and associated networks. Incumbents may be assigned to duties in any one or a combination of platforms, operating systems and associated products. The Systems Engineer is the journey-level professional class for network administration and systems programming. Incumbents typically work alone on routine or regular work assignments. The Systems Engineer solves non-routine problems while referring only unusual matters to the supervisor.
This class is distinguished from that of the lower-level classification of LAN Administrator in that the latter focuses on performing such functions and performs desktop software installation, debugging, testing and maintenance, documentation and upgrading; while the former performs similar duties in the more complex environment of network servers, mainframes, switches and routers. This classification is distinguished from the Senior Systems Engineer in that the latter is the advanced journey level with greater latitude in decision-making and greater responsibility in the areas of design and implementation.
SUPERVISION RECEIVED AND EXERCISED
General supervision is provided by and Information Technology Manager, Information Technology Supervisor, Principal Systems Engineer or department management staff.The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed.

• Provides technical assistance and phone support to users with computer hardware and software problems.
• Installs, tests, and maintains operating system software, proprietary application software and hardware infrastructure or connectivity capability; monitors and tunes systems for optimum performance.
• Monitors network switches and routers, analyzes data and recommends solutions on citywide network connectivity issues.
• Carries out system software installation, configuration and maintenance; identifies the need for and availability of downloads and applies software updates, patches, enhancements and fixes
• Researches new problems/issues on vendors' web for potential resolutions.
• Configures and installs new desktop computers and servers; participates in cost/benefit analyses for new system software and hardware
• Performs daily housekeeping tasks including adding, modifying and deleting of users, groups and objects for the Directory Service tree and/or other products in compliance with network security standards.
• Performs other or related duties as assigned.

Knowledge of:

• Principles of and current trends in information technology design and implementation across all platforms from PCs to mainframes.
• Multiple operating systems, programming languages, tools.
• Network architecture and design fundamentals.
• Wide area network and local area network architecture and infrastructure; networking fundamentals, technologies and protocols.
• Backup and recovery methods.
• Fiber optics, wiring capacities/limitations and Intranet and extranet technologies.
• Human factors design and man-machine interface and training needs assessment techniques.

Skill in:

• Performing a variety of professional, technical and system programming and/or systems administration duties.
• Using various operating systems and platforms that manage system resources.
• Operating System installation, troubleshooting, programming.
• Problem solving beyond a basic technical level.

Ability to:

• Listen well and communicate effectively both verbally and in writing.
• Diagnose and resolve hardware and software problems beyond the basic level.
• Learn quickly and adapt to new technologies.
• Train and mentor lower-level IT personnel and provide training to end users.

EXPERIENCE AND EDUCATION
Experience:
Three years of hands-on networking experience, systems administration or operating system programming in a multi-platform, large scale application and operating system environment. Prior experience must include the testing, installation, documentation, and maintenance on system software and hardware/network configurations.
Education:
A Bachelor's degree from an accredited college or university in computer science or a related field is preferred.
Substitution:
Additional qualifying experience may substitute for education on a year-for-year basis.
PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

SPECIAL QUALIFICATIONS
Driver License:
Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Physical Conditions:
On an intermittent basis, sit at a desk; twist to reach equipment surrounding desk; occasionally walk, stand, kneel, reach, stoop, and bend; push and pull to open and close drawers; perform simple and power grasping, pushing, pulling and fine manipulation; use telephone, and finger dexterity to use keyboard and to operate standard office equipment.
Environmental Conditions:
Standard office setting with moderate noise levels; controlled temperature conditions. Incumbents may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures.

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;

• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
  1. If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
  2. If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
• Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
• If you're requesting Veteran's credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran's credit can be found in the Civil Service Board rules under rule 4.9C.
• Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.

2. Training and Experience Exam: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note:

• Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted.
• A resume will not substitute for the information required in the T&E questions.

3.Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate's eligibility expires one year from the date of notification of a passing score for the Systems Engineer examination.

4.Screening Committee: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.

5. Background Process: If considered for appointment, candidates may be required to pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, and drug use history.

6.Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

QUESTIONS:
For questions concerning this job announcement and the application process:

• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.
• Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities;
• Send an email to employment@cityofsacramento.org; or
• Call the Human Resources Department at (916) 808-5726

Employment Type: Full-Time Career