Systems Engineer, Infrastructure

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Systems Engineer with a focus in Infrastructure to join our NOC team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!

The Systems Engineer, Infrastructure is responsible for both internal and external facing responsibilities. In this position, you will be a part of our managed services team acting as a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s customers, network troubleshooting, system administration, among other duties. You will ensure all assigned tasks are being completed in adherence to iT1 standards.

Requirements

• Supports, monitors, tests, and troubleshoots hardware and software related issues.
• Research, resolve, and respond to internal and client issues within scope of the NOC team’s responsibilities in a timely manner, these include but are not limited to user community support, ticketing system entry and organization.
• Intermediate level of network troubleshooting and deployment (Meraki, Cisco, VPN tunnel creation, etc.)
• Intermediate level of troubleshooting Windows based systems, i.e., Windows 10 and Windows Server platforms
• Intermediate level of troubleshooting Virtualization platforms, i.e., VMware
• Intermediate level of troubleshooting in Azure i.e., server, storage, and networking
• Supporting O365 office productivity software i.e., Outlook, SharePoint, Teams, etc.
• Advanced level of active directory management
• Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments
• Update and maintain IT asset management records.
• Be a point of escalation for technical support issues.
• On-call rotation, one week every six weeks

Job Qualification Requirements

• 3-5 years of network support experience
• 3-5 years of previous infrastructure support experience
• 3-5 years of O365 support experience
• 3+ years of datacenter experience i.e., server, virtualization (VMware), storage, backup (Veeam, Acronis), general networking understanding
• 3+ years of experience in active directory services
• 3+ years of experience in backup management
• Bachelor’s Degree in Computer Science/Technology (preferred)
• Established track record in IT technologies (Linux/Windows Servers, Database, Data Center and Client/Server Application Support)
• Occasional onsite travel to local Client sites

• Strong written/verbal communication skills, critical thinking, problem-solving and troubleshooting skills

• Must possess excellent time management skills

• Ability to work in a flexible environment based on customer scheduling requirements

• Thrives in a fast-paced and changing environment with proven multitasking skills and focus on details and accuracy

Preferred Skills

• Experience operating in an MSP environment supporting multiple customers (Required)
• Microsoft Certifications or experience
• Experience with monitoring platforms and tools
• Experience with using and/or modifying PowerShell, JSON, RMM systems scripts
• Experience interacting with external customers
• Excellent customer service and interpersonal skills
• Good documentation skills
• Ability to accurately follow written technical work instructions
• Able to work in a structured environment
• Strong organization, time management, and prioritizing skills

Preferred Certifications

• Network +
• CCNP
• Azure Administrator

Physical Demands May Include

• Lifting or carrying up to 50 lbs.
• Time spent in low postures (crouching, stooping, kneeling, bending)
• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Speaking (communicating information to clients/coworkers)

Job Location

Local to the Tampa, FL area

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)
• In-house fitness center

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.