Systems Assistant

We are currently hiring for a full time Systems Assistant. 

Alta Mira Specialized Family Services is a non-profit organization that has been supporting individuals with developmental or intellectual delays or disabilities, and their families, since 1985.  We provide services to all age groups.  We support over 800 children annually in our Early Intervention Program and 1500 adults in our Family Support Services.  We operate with over 60 employees and 250 independent contractors.  We are an excellent employer with high level of schedule flexibility and very rich benefits.  We are one of New Mexico’s Top Workplaces in the category of work/life balance.    

Some of our benefits include:

Paid Time Off – from 150 to 304 hours a year

Paid Holidays – 5 holidays per year

Winter Break – agency is closed from December 24th through New Year’s Day (paid)

Educational Leave – 40 hours after 6 months of employment

Bereavement Leave – up to 24 hours

Medical – 3 plans to choose from through BCBS, ranging in premium from $0 to $112.

Dental - dental through Delta Dental at $3.04 per paycheck

Vision – vision through VSP at $1.93

SIMPLE IRA – Matched $1 for $1 by the agency for the first 3% of employees annual pay

Group life and Long Term Disability – agency pays for 25K

Individual life and Short Term Disability – available, paid by employee

Mileage reimbursement - $0.50 cents per mile, if required to drive during work hours for work purposes

Discount Program

We are a 501c3 program that allows employees to enroll their student loans into the Public Service Loan Forgiveness through the Federal government. 

EXPERIENCE

1. Must have at least five years experience with user support, software, and hardware.
2. Must have at least five years experience supporting networks in the Microsoft Windows environment. Must understand different network protocols. Experience with ISA network cards, dns, email and Internet connectivity work.
3. Five years experience supporting Microsoft Windows Operating systems and Microsoft

         Office Products. 

1. Experience with general office equipment such as 10-key, telephone, copier, fax machines, etc.
2. Current New Mexico driver’s license or ability to arrange transportation to meet

agency needs as assigned.  Ability to drive and maintain clean driving record.

1. Current automobile liability insurance.

Position Specific Essential Job Functions

Performs essential job functions with or without reasonable accommodation at an acceptable level.

1. Assist in maintaining all aspects of information technology and services including networks, Microsoft Office Products, email, remote access, vertical market software as well as telephones and cell phones.   Work with Systems Director to develop long-term technology plans and troubleshoot problematic IT issues.
2. Maintain and recommend revisions to computer policies and procedures and adhere to established Alta Mira’s Computer Software and Use Guidelines. This includes compliance with the Health Insurance and Portability Act (HIPAA) with regards to electronic data interchange and communication.
3. Assist in maintaining computer network including network, network servers and network switching infrastructure; repair and upgrade hardware; and support technical aspects of Microsoft Windows Operating Systems and Microsoft Office Products.
4. Assist with the conversion, and implementation and development of vertical market software. Facilitate the implementation of customized applications developed or selected by Alta Mira, software components, and other third party applications. This would include such applications like; Sandata, ITherapyDocs, BambooHR or any other software package currently authorized to be in use at Alta Mira.  Keep all software up to date by applying and installing timely revisions, updates and patches. 
5. Troubleshoot hardware, software and network problems.
6. Resolve problems and follow through to resolution. Provide technical assistance and direction as to the outcomes of any solutions. Provide user recommendations that may include residual follow-up.
7. Up to date on all Alta Mira policies.
8. Provide computer services to all Alta Mira departments. Offer guidance to Alta Mira’s staff and enforce policies and procedures.
9. Inform Systems Director of transactions not in accordance with policies and procedures.
10. Provide timely and accurate information, courteous and professional services. Streamline, simplify, and improve efficiency and coordination. Make suggestions for improvements to policies and procedures within areas of expertise.
11. HIPAA Compliance: Has full access to Protected Health Information (PHI) to carry out job responsibilities. Complies with HIPAA regulations and Alta Mira’s policy on confidentiality.
12. Performs other duties as required or assigned.