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Form of workJob Description: General Summary Analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. The responsibilities of this role include:
Working independently with little supervision.
Taking responsibility for own work and making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
Using verbal and written communication skills to convey information that may be complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).
Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.
Principal Duties & Responsibilities
Communicates with project lead and internal teams via email and direct conversation to overcome obstacles and resolve any problems.
Prioritizes troubleshooting issues, and consults with subject matter experts to troubleshoot complex production-related bugs.
Participates in project review sessions to communicate project status and discuss complex issues.
Prioritizes issues and consults with subject matter experts to resolve complex production-related bugs.
Actively manages team project priorities, deadlines, and deliverables for a single project.
Creates and reviews functional and/or system specifications that meet business user requirements, often for multiple large scale projects.
Leads collaboration with more junior and senior Systems Analysts and business partners to document and present recommendations for improvements to existing and new applications and systems.
Identifies resources, delegates work, and reviews the work of team members in order to address changing timelines or priorities.
Manages designated work unit by translating business plans into tactical action items, ensuring all guidelines are followed, delegating tasks to meet goals and objectives, and overseeing the completion of work assignments.
Helps team members to determine which work tasks are most important, manages distractions, and deals with setbacks in a timely manner.
IT Core Competencies
Accountability - Hold ones self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes.
Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments.
Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives.
Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others.
Financial Acumen - Ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment.
Influence - The ability to accomplish goals through others.
People Development - Models and creates an environment that promotes career development.
Strategic Focus - Applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth.
Required Competencies 0
Additional Competencies (All competencies below are required upon entry)
Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.
Applications - Basic knowledge of application architecture specifically related to performance and troubleshooting.
Creating the New and Different - The ability to approach problems with curiosity and open-mindedness. This includes developing personal creativity, approaching the problem differently, and asking for others' opinions. This also includes exposing one's self to new ideas, trends, and environments.
Decision Making - The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources.
Demonstrating Personal Flexibility - The ability to demonstrate resourcefulness and resilience in the face of change, obstacles, and adversity. This includes adapting to competing demands and shifting priorities. This also includes improving adaptability, pursuing new skills and knowledge, and regularly seeking feedback from others.
Focusing on the Customer - The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need.
Project Management - Knowledge of project lifecycles. This includes an understanding of methodology attributes such as entrance and exit criteria for assigned project stages, team roles and responsibilities, and tools and techniques. This also includes the ability to plan activities within a project stage and report on progress.
Root Cause Analysis - The ability to understand the cause of an issue and contribute to identifying the appropriate solution.
Systems Analysis - Knowledge of how a system should work and how routine changes in conditions, operations, and the environment will affect outcomes.
Taking Initiative - The ability to attack work activities with drive and energy, understand the impact of work on key metrics, and make decisions that are in the company's best interest. This includes not being afraid to initiate action before all the facts are known, and driving value-added work tasks to completion.
Testing - Understanding of testing methodologies and testing-related tools
Time Management - The ability to quickly prioritize mission-critical from less important or trivial work activities. This includes sensing what the next most useful thing is to work on, and focusing on the critical few tasks that add value while putting aside or delaying the rest.
Minimum Qualifications
Bachelor's degree and 5+ years IT-relevant work experience OR 7+ years IT-relevant work experience without a bachelors degree.
Preferred Qualifications
2+ years experience leading informal teams.
Comments for Suppliers: Hybrid, onsite 2 days/week. Typically 9am - 5pm PST, manager can be flexible as needed
Goal is to convert
