- Knowledge of Administration Windows Servers (2016, 2019)
- Knowledge of SQL databases – setup, troubleshoot and maintain.
- Knowledge of Networking and Security (access controls, protocols, routing)
- Specific Printing Knowledge – starting but not limited to
- Configures and ensures proper functioning of Ricoh MFDs (Multi-Functional Devices) and Epson wide-format plotters.
- Ensure print queues are functioning after maintenance, patching, updates
- Able to manage print queues (updating IPs, creating new ports, testing)
- Analyze and resolve technical issues related to computer systems, hardware, and computer peripherals
- Upgrade and replace software systems, firmware, and drivers
- Experienced and capable of managing print queues; clearing, rebuilding, and resetting.
- Design, build, and test software packages (Print drivers)
- Install and reinstall software packages and updates on print servers and admin servers
- Administer and managing print management software – Ricoh Streamline NX
- Able to troubleshoot communication between the print servers, Ricoh Streamline NX, FMAudit
- Understanding of creating queues, embedded devices on Ricoh Streamline NX
- Install and reinstall software packages and updates on print servers and admin servers
- Responsible for maintaining various documents required to remote into printer end points, servers, and other infrastructure that support enterprise level print services.
- Analyze and resolve technical issues related to computer systems, hardware, and computer peripherals
- Scripting experience – PowerShell, C# or any other .net programming language
- Document Standard Operation Procedures for all processes involved in the administration of the MFDs, Ricoh SLNX, and print servers.
- Conduct Training for onsite Office Service contractors and full-time employee leads on processes of administrating the MFDs, SLNX, and SLNX print servers.
Required Skills (top 3 non-negotiables):
- Print Management
- FM Audit
- Basic knowledge of cloud services (AWS, Azure)