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Form of workTransform technology into opportunity as a Systems Administrator (Tier 2 Deskside Support) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator.
As a Systems Administrator (Tier 2 Deskside Support) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator (Tier 2 Deskside Support) joining our team to Support our intelligence customer in St. Louis, MO.HOW A SYSTEMS ADMINISTRATOR (TIER 2 DESKSIDE SUPPORT) WILL MAKE AN IMPACT Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NGA.
End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects. Primary Responsibilities:Provide support for implementation, maintenance, and incident troubleshooting of IT systemsManage hardware in all stages including unpacking and setup of end user devicesResolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contractInstall application software on end user device workstations via scripted install packagesInventory management of UDS deployed software and end user devicesNetwork and locally attached printersAssist users in accessing and using IT systemsProvide user education and training in basic hardware and software functionsCreate and maintain documentation and SOPs to train new employeesUtilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMsIdentify and execute process improvements and other enhancements that improve operational efficiency. WHAT YOU’LL NEED TO SUCCEED:Basic Qualifications:TS/SCI Clearance w/ ability to obtain CI PolyKnowledge in one or more of the following areas:Workstations (thin and thick clients)MonitorsKVMsPrint, Fax and Scan Support ServicesAudio Visual ServicesVoice and VTC Support ServicesDesktop Image ManagementVirtual Desktop Infrastructure (VDI) Support ServicesHome Directory and Profile Support ServicesE-mail Support ServicesSoftware Support ServicesDomain Name Services (DNS)Dynamic Host Configuration Protocol (DHCP)Patch Management (Windows)Excellent troubleshooting capabilities and strong communication skills.Strong work ethic and attention to detailStrong organizational skillsStrong writing skills (document creation and management)Strong time management skills and ability to work flexible schedules to meet job requirementsAbility to work independently on projects and/or tasksAbility to regularly stand and walk between buildings on a large campusAbility to move and lift computers, printers, monitors, and other hardwareExperience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCMTechnical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)Team player and willing to both share knowledge and learn from others to ensure team's successEnthusiasm and ability to adapt to new and changing technologiesA+ Certification, N+ Certification, Security + or other DoD 8570.01M certificationThin Client using Virtual Desktop Infrastructure (VDI) TechnologyThick & thin web-based applicationsITIL v3 FoundationsTechnical writing Education & Experience:Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience GDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays #Rover2022
