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Form of work
SalaryDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
TITLE: Systems Administrator II
LOCATION: Remote
STATUS: Full-Time W2 with Benefits
SHIFT: Saturday - Wednesday from 8AM to 5PM
SALARY: $75,000 based on experience
Job Summary
Performs intermediate and frequently non-routine network administration including account creation and maintenance, system monitoring, security tracking, and user support on all client networks powered and driven by our ITSM utilizing the ITIL Foundations of support. May include support using remote access applications.
Essential Functions and Responsibilities
- Utilize our tools to proactively monitor and manage our clients' networks.
- Accept escalations from Level 1 Administrators and transfer knowledge.
- Monitoring the performance of servers to ensure they run efficiently, and troubleshooting any issues that arise.
- Creating server configuration standards and ensuring that they are followed by all users
- Installing new software on servers as needed, updating existing applications with security patches, and removing software that is no longer being used
- Monitoring server storage capacity to ensure adequate space is available for new data
- Proactively recommending upgrades to server hardware or software to meet increasing demands on system performance.
- Working with other IT staff to ensure that network security measures are in place to protect against unauthorized access to data or disruption of service
- Configuring network settings such as IP addresses, DNS settings, and routing protocols in multiple client environments
- Azure and M365 Administration
- Providing technical support to users who experience problems using company computer systems.
- May oversee or assist Level I Engineer in installation of systems hardware; may oversee minor equipment repairs.
- Other Duties as assigned
Education Qualifications
Minimum Required Education and/or Experience Requirements:
- Bachelor's Degree.
- Five years of experience in networking field
Preferred Education and/or Experience Requirements
- Bachelor's degree in IT preferred
Licenses, Certifications, and Other Requirements
Minimum Required Licenses, Certifications, and Other Requirements:
- MCSE required
Preferred Licenses, Certifications, and Other Requirements:
- Prefer ASTEA familiarity; A+ and OEM equipment certifications preferred, VMWare, M365, and Azure certs preferred
Minimum Knowledge, Skills, and Abilities Qualifications
- Takes a leadership role in Service/Quality Initiative; continually improves processes; quantitatively monitors processes.
- Completes required quality core classes and uses skills and techniques presented. Uses The Core Values in work environment.
- Adheres to company/customer Standard operating procedures.
- Must be a team player, organized, self-motivated, and able to prioritize; must have outstanding people and communication skills for interaction with other team members, customers, and management
- Ability to: read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals.
- Effectively present information and respond to questions from groups of managers, clients, customers, and the general public; add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Medical, Dental, Prescription, Vision, Life and Disability Insurance
- Flexible Spending Account (FSA) as well as Health Savings Account (HSA) – save money pre-tax for eligible medical expenses
- Employee Assistance Program and Comprehensive Wellness Program
- 401 (k) Retirement Savings Plan with company match
- PTO - Paid Holidays and Vacation Time – encouraging work-life balance
- Continuous Learning and Development Programs
- Employee Referral Programs
- Pet Insurance plans
- Bonus Incentive Programs
- Growth opportunities
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
