Address
Form of work- Independently Develops technical solution for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
Provide troubleshooting support for systems hardware and software issues that are highly complex.
Train end users on the proper use of hardware and software. May train large groups of end users.
Performs advance software installations and upgrades to operating systems and layered software packages.
Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
Leads complex data/media recoverability following a schedule of system backups and database archive operations.
Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight form manager.
Evaluates and assesses existing systems and plans long term strategies.
May coach and review the work of less-experienced professionals.
May serve as a team or task leader (Not a people manager)
Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
Education/Experience: Requires Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience; 5+ years of experience
Required Skills:
- Knowledge in one or more of the following areas:
- Workstations (thin and thick clients)
- Monitors
- KVMs
- Print, Fax and Scan Support Services
- Audio Visual Services
- Voice and VTC Support Services
- Desktop Image Management
- Virtual Desktop Infrastructure (VDI) Support Services
- Home Directory and Profile Support Services
- E-mail Support Services
- Software Support Services
- Domain Name Services (DNS)
- Dynamic Host Configuration Protocol (DHCP)
- Patch Management (Windows)
- Excellent troubleshooting capabilities and strong communication skills.
- Strong work ethic and attention to detail
- Strong organizational skills
- Strong writing skills (document creation and management)
- Strong time management skills and ability to work flexible schedules to meet job requirements
- Ability to work independently on projects and/or tasks
- Ability to regularly stand and walk between buildings on a large campus
- Ability to move and lift computers, printers, monitors, and other hardware
- Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
- Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
- Team player and willing to both share knowledge and learn from others to ensure team's success
- Enthusiasm and ability to adapt to new and changing technologies
- Thin Client using Virtual Desktop Infrastructure (VDI) Technology
- Thick & thin web-based applications
- ITIL v3 Foundations
- Technical writing
- Intelligence Community Experience preferred
- Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
- You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
- Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
- Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.
