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Form of workTake the next step in your career with us.
Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.
We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.
Our people are our most important asset, and we are very proud of the quality of our team members.
Job Summary:
The Systems Administrator position will be expected to deliver IT support to Allied World employees globally.
This Role will be primarily focusing on Server and Endpoint Remediations and Patching. Will be working closely with the Security Team identifying risks and recommendations and closely communicating with the Infrastructure and Systems Admins prior to Remediation
Job Duties
Supports L1 team members and escalations.
Manage and Remediate Security Patching in Servers and workstations.
Develop Server and Endpoint configuration standards.
Coordinate testing and installation of new software and technical solutions
Prioritizes work with emphasis on ticket remediation within 24 hrs.
Improve employee mobility, productivity, teamwork, and security demonstrating your experience in application support for Office 365 solutions. Your interpersonal and communication skills help technical and non-technical clients engage with often complex information.
Strong technical ability in identifying, analyzing, and resolving client problems and concerns associated with office automation, equipment, hardware, and software.
Provide system level support of multi-user operations systems, hardware, and software tools, including installation, configuration, maintenance, and support of these systems.
Work with IT Global Services Manager and IT staff to prioritize, escalate and manage open incidents based on priority and resource availability.
Create/document helpdesk tickets for information systems problems.
The ability to independently follow existing processes and procedures.
Immediately notifies the IT Global Services Manager if an information security incident meets the escalation criteria established by the team
Remain familiar with the current Allied World organizational structure, the information systems related activities performed by other organizational unites and to the current version of information security policies and procedures.
Assist with Infrastructure team with local hardware if needed.
Responsible for initiating and monitoring service calls with external vendors through to completion.
Foster cooperation among team members including assisting with high priority calls or peak workload.
Ability to work extended hours/weekends and holidays as needed. Available for early morning and evening Helpdesk coverage as assigned
Job Requirements:
Excellent technical skills with proficiency in:
5 years of experience in application support for Office 365 solutions, Active Directory/Azure Domain, Group Polices, MDM, Desktop Security (Bit locker), Virtual Desktops (MS WVD / VMware / Citrix)
3 years working in Office 365 and deploying/supporting a large-scale enterprise. Intune, OneDrive, Exchange Online, Skype/Teams
3 years of experience managing Microsoft OS & MAC OS image, deployment, and updates. Office 365 AD Account Administration, Group Policies, Desktop deployment/Software Inventory tools such as PDQ/SCCM
Expert technical knowledge of PC Operating Systems including Linux, Window 10, 11 & Mac OS and IOS
3 years of experience managing Auditing tools such as Netwrix
Cloud File Sharing products such as OneDrive/Box and Druva for backup
Unified Communication platforms such as Microsoft Teams, Avaya, Polycom, and Cisco
Ability to work extended hours/weekends and holidays as needed
Special Requirements:
This position is restricted from performing the following functions: Executing business transactions; Creating business applications, updating, modifying, deleting or equivalent privileges; and approving system access requests for systems where the IT Systems Administrator hold System Administrator privileges.
Working at Allied World
Our team of over 1,400 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:
Instant membership in the Allied World Family - a global network of colleagues who will support your career journey.
A manager who will help you build your career through a structured coaching program.
Access to a full suite of learning and development tools and resources
Global Presence
We are headquartered in Bermuda, with offices in Atlanta, Boston, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.
Our Business
Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverage since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allows us to think and respond in non-traditional ways.
Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.
To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world.
