Address
Form of workJob Purpose
Develop applications and provide 24/7 administration and support, including tracking, troubleshooting, provisioning software updates, repairs and maintenance support to Progress Rail's IT systems users.
Company Description
Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success!
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com.
Education / Training
• Bachelor's degree in a related IT field or an Associates IT degree and related certifications, plus more than 5 years professional experience would also qualify.
Key Job Elements
• Provide technical support to assigned technical systems, including installation, tracking, maintenance, troubleshooting and updating;
• Provides customer ticket support to assigned systems (e.g., security systems; server maintenance, upgrades and patches; remote configuration, Uptime Connect; Enterprise Application Administration, etc.);
• Engages and interacts with system users to identify requirements and develop documents for the reporting needs of the business; engages with system users to troubleshoot and resolve issues;
• Diagnoses, documents and resolves system issues;
• Documents processes, development plans and requirements;
• Provides application support, including bug fixes, errors, failures and miscellaneous fixes.
Advanced duties and responsibilities:
• Escalates top priority, production-critical issues to appropriate support staff;
• Makes recommendations of perceived solutions to potential problem areas and methods for improvement;
• Performs other job-related duties as assigned.
Qualifications and Experience
• 3+ years of IT experience in a web application environment;
• 2+ years of experience and proficiency in app development and additional IT experience;
• Experience developing and providing solutions to automate business process workflows in K2/Power apps using designers (K2 designer, Power apps)/development tools (CSS, AJAX, ASP.net, C+, Visual Studio, JQuery, Java, XML, HTML);
• Development experience in K2 applications (Version 5.0 and above) or Microsoft Power apps;
• Development experience in MS SQL Server (SQL queries and stored procedures).
Preferred Skills:
• Web app development;
• Demonstrated experience developing application customizations, interfaces and reports;
• Detail oriented / sense of urgency / follow-through;
• Ability to multi-task, work independently and efficiently;
• Proven interpersonal and communication skills;
• Ability to follow-up with internal/external customers on inquiries, requests and complaints;
• Willingness to participate in international meetings during non-typical business hours;
• Ability to perform with frequent interruptions and/or distractions;
• Strong proficiency in web related programming languages (PHP/JS/HTML) as well as underlying systems and databases (Windows/Linux/Apache/Oracle/MySQL systems);
• High degree of analytical skills and strong business systems background;
• Advanced Windows and Linux Operating Systems experience;
• International Tax knowledge and experience; preferred;
• GAAP understanding;
• MRP experience preferred;
• ERP experience preferred;
• Ability to adapt to frequent changes in workload and adjust priorities quickly as circumstances dictate;
• Ability to speak multiple languages is a plus;
• Willingness to travel as required.
EEO
Equal Opportunity Employer - Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Benefits
Progress Rail offers an excellent total compensation package,* including competitive salary, paid time off for vacation and holidays, 401(k) plan with company match, medical/dental/vision/life/disability insurance and flexible spending accounts. Relocation assistance may be available for some positions.
*Benefits eligibility differs by job position and employment status - governing plan documents control such benefits.
Develop applications and provide 24/7 administration and support, including tracking, troubleshooting, provisioning software updates, repairs and maintenance support to Progress Rail's IT systems users.
Company Description
Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success!
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com.
Education / Training
• Bachelor's degree in a related IT field or an Associates IT degree and related certifications, plus more than 5 years professional experience would also qualify.
Key Job Elements
• Provide technical support to assigned technical systems, including installation, tracking, maintenance, troubleshooting and updating;
• Provides customer ticket support to assigned systems (e.g., security systems; server maintenance, upgrades and patches; remote configuration, Uptime Connect; Enterprise Application Administration, etc.);
• Engages and interacts with system users to identify requirements and develop documents for the reporting needs of the business; engages with system users to troubleshoot and resolve issues;
• Diagnoses, documents and resolves system issues;
• Documents processes, development plans and requirements;
• Provides application support, including bug fixes, errors, failures and miscellaneous fixes.
Advanced duties and responsibilities:
• Escalates top priority, production-critical issues to appropriate support staff;
• Makes recommendations of perceived solutions to potential problem areas and methods for improvement;
• Performs other job-related duties as assigned.
Qualifications and Experience
• 3+ years of IT experience in a web application environment;
• 2+ years of experience and proficiency in app development and additional IT experience;
• Experience developing and providing solutions to automate business process workflows in K2/Power apps using designers (K2 designer, Power apps)/development tools (CSS, AJAX, ASP.net, C+, Visual Studio, JQuery, Java, XML, HTML);
• Development experience in K2 applications (Version 5.0 and above) or Microsoft Power apps;
• Development experience in MS SQL Server (SQL queries and stored procedures).
Preferred Skills:
• Web app development;
• Demonstrated experience developing application customizations, interfaces and reports;
• Detail oriented / sense of urgency / follow-through;
• Ability to multi-task, work independently and efficiently;
• Proven interpersonal and communication skills;
• Ability to follow-up with internal/external customers on inquiries, requests and complaints;
• Willingness to participate in international meetings during non-typical business hours;
• Ability to perform with frequent interruptions and/or distractions;
• Strong proficiency in web related programming languages (PHP/JS/HTML) as well as underlying systems and databases (Windows/Linux/Apache/Oracle/MySQL systems);
• High degree of analytical skills and strong business systems background;
• Advanced Windows and Linux Operating Systems experience;
• International Tax knowledge and experience; preferred;
• GAAP understanding;
• MRP experience preferred;
• ERP experience preferred;
• Ability to adapt to frequent changes in workload and adjust priorities quickly as circumstances dictate;
• Ability to speak multiple languages is a plus;
• Willingness to travel as required.
EEO
Equal Opportunity Employer - Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Benefits
Progress Rail offers an excellent total compensation package,* including competitive salary, paid time off for vacation and holidays, 401(k) plan with company match, medical/dental/vision/life/disability insurance and flexible spending accounts. Relocation assistance may be available for some positions.
*Benefits eligibility differs by job position and employment status - governing plan documents control such benefits.
