System Director Of Environmental Services

Job Description

Reports To: AVP Facilities Management

Job Summary: Reporting to the health system Assistant Vice President of Facilities and Support Services and working collaboratively with Environmental Services managers and supervisors across multiple facilities, the System Director is responsible for providing strategic leadership and oversight of all EVS service lines throughout system. Identifies and monitors individual and consolidated service line finances with emphasis on cost saving opportunities consistent with accepted professional standards. The System Director is accountable for facilitating standardization of products, services, training, departmental branding as well as for quality and service outcomes for departmental performance throughout the health system. The System Director is also responsible for oversight of EVS related services in system related non-acute care EVS service delivery in a safe, efficient and cost effective manner. Supervises EVS Managers, Supervisors, and Contractors system wide.

Job Responsibilities include:

• Safety

• Encourages the observance of safety rules and good housekeeping practices throughout the medical center, departments and work areas.
• Provides guidance and instruction to subordinates in safe work methods.
• Is conscientious toward the general appearance of the department and the maintenance of equipment.
• Takes appropriate initiative in suggesting improvements to the medical center's physical image.

• Management Competencies:

• Effectively communicates with staff, peers and customers.
• Effective communication and demonstration of team-based work
• Supports the mission, vision and values of Cayuga Medical Center
• Directs strategic planning sessions with health system EVS managers & supervisors to develop strategic and operational plans for all EVS service lines that may include but are not limited to environmental hygiene, waste management, laundry and linen processing, patient and EVS fleet transportation.
• Works with EVS managers & supervisors to establish annual cost savings targets across the system with assigned responsibilities and targets.
• Analyzes current departmental spend by service area, contract compliance, and flex percentages for all EVS departments across the system.
• Analyzes linen and supply cost, net revenue per adjusted patient day (APD); ensures linen committees and efficiency programs are implemented across the system.
• Identify and target opportunities to standardize EVS products and reduce expense across all EVS Departments in the system, identifying implementation accountabilities with direct reports.
• In collaboration with the system AVP of Facilities & Support Services, conducts monthly meetings with EVS leadership to update system wide Initiatives including review of patient experience data, knowledge exchange on best practices, networking with colleagues, review of financial performance against industry standards and to support collaborative health system wide projects.
• Together with all EVS Managers & Supervisors, define and manage productivity standards, standardized policies and procedures, and health system EVS initiatives (D/C Cleaning, linen management, product standardization, etc.).
• Works with EVS Managers & Supervisors to ensure education, training and development of EVS staff through professionally accepted competency standards. Assists in identifying accepted competencies, orientation, training, and in-service programs for EVS Staff as needed across the system.
• Creates an employment environment that is open, welcoming and free from harassing or discriminating behaviors.
• Strives to deliver the highest level of service available.
• Is responsive to employee, customer and leadership needs.
• Leads in an ethical manner following all medical center and legal requirements.
• Demonstrates a strong sense of organizational skills.
• Deals with situations promptly and effectively.
• Follows through with disciplinary actions according to policy.
• Obtains, manages and utilizes information to enhance and improve individual and organizational performance in patient care, governance, management and support processes.
• Participates in appropriate meetings and committees.
• Administrative Management Ability:

• Presents ideas and accepts decisions, input and suggestions for improvement
• Accepts and seeks additional responsibilities and is an agent for change
• Accomplishes responsibilities of job through planning, organizing, and delegating
• Coordinates activities, sets priorities, and follows through on assignments utilizing personnel, materials and equipment to their potential
• Supports administration's philosophies and goals in working as an effective team member
• Flexible in assuming other appropriate responsibilities, not noted above.
• Compliant with meeting all hospital reporting deadlines.
• Supports system wide patient experience initiatives, and promotes customer service as a value; ensures manager and supervisor accountability for service, service recovery, solutions, practices, and procedures are executed for system level desired outcomes.
• Maintains consistent high visibility and accessibility within all facilities, to include a documented monthly schedule.
• Ensures on-going communication with and between all EVS managers and supervisors, clinicians, infection prevention, support services, and administrators.
• Facilitate peer review audits in each hospital at least annually.

• Productivity:

• Accomplishes tasks accurately, completely and efficiently on a timely basis
• Coordinates department responsibilities with other departments in order to produce efficient and effective results
• Is thorough, consistent and results-oriented and provides exceptional customer service.
• Is able to continually provide a room turnover and floor care systemized program with tracking.

• Analytical Ability

• Demonstrates sound, logical and original approaches when addressing new projects or assessing problems. Evaluates the facts, sorts out relative material and arrives at objective conclusion
• Considers the total concept and impact, not just as it relates to individual departments
• Uses common sense and innovative approach, new methods or procedures

• Financial Viability

• Ensures efficiency through work standards and assignments to maximize reimbursement within appropriate guidelines
• Develop, recommend and/or initiate related new business initiatives
• Provides month BAM "Business Accountability Metrics reviews and reports quarterly balanced score card reports for all EVS departments & Textile departments.
• Assists EVS Managers & Supervisors in the maintenance and monitoring of budget and preparing for acquisition of capital equipment.
• Negotiate and evaluate all EVS service contracts, understand legal terms and language, identify costs and operational scope defined in contracts.
• Continuously monitors budget, defines variances and implements corrective action to insure efficient cost effective high quality services.

Requirements:

Education / Certification / Licenses

- Bachelor's Degree in related field or 2-5 years in hospitality management, facilities management, or related field.

- CHESP designation is strongly recommended. If candidate does not have this designation, he/she will obtain within two years of start of employment.

- Valid NYS Driver's License

Experience

- Minimum 2 years supervisory experience in a healthcare setting, or several years in an institutional housekeeping/laundry industry. Thorough knowledge of institutional housekeeping/laundry practice, equipment, and supplies.

Special Skills/ Equipment

- Excellent written and oral communication skills

- Proficiency in Microsoft Office applications

- Equipment management-working knowledge of EVS floor care equipment.

- Possesses strong working knowledge of EVS product and chemical selection based on infection prevention and environmental hygiene best practices. Communicate understanding of Environmental hygiene requirements needed to make evidence based product recommendations system wide.

- Demonstrated communication style required to build consensus across diverse teams.

Physical Requirements - Ability to round throughout the hospital in all departments and staff locations.

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treat all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.

Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees