System Administrator (Temporary)

WWC Federal is seeking a System Administrator for a temporary, short term role supporting the Global Air Transportation Execution System - Deployable GATES (DGATES)/ Remote GATES (RGATES) system support team. The System Administrator will support users in a critical transportation logistics system for the DoD. They will be the public face of IT to internal and external customers to ensure end user experience surpasses expectations
Responsibilities include:

• Monitor GATES Servers, which include Windows Based and UNIX.
• Perform Systems Administration on GATES software and components
• Perform Systems Administration services on Oracle DB, and the User Interface (Web based Apache)
• Install patches and s/w updates on all GATES components
• Respond and follow up on technical help tickets submitted via phone, email and ticketing systems.
• Provide IT support troubleshoot on Windows, Solaris, Linux systems, with a variety of other technologies to include WebLogic, Apache Server, Oracle RDMS and toolsets like Remedy and IBM CLM.
• Independently investigate and implement solutions to technical issues .
• Manage troubleshooting efforts for Level 2 escalations and analyze problems that require Level 3 support.
• Be familiar with ITIL methodologies and how day-to-day work efforts will integrate with service delivery processes.
• Convert customer interactions (phone, email, remote, in person) into the Help Desk ticketing system.
• Develop a thorough understanding of applicable hardware/software configurations.
• Assist all customers with their questions/problems to the best of their ability, in a professional, timely and courteous manner - where associate is unable to provide a response/closure, it is the associate's responsibility to escalate and provide a clear and smooth transfer to escalation points with Level 3 Development Support.
• Follow Help Desk procedures and policies.
• Logging, updating, maintaining, harvesting, capturing knowledge and updating documentation of all Help Desk interactions
Correctly and appropriately prioritize work requests based upon various inputs and ask for help/guidance where required.

This position is temporary and is expected to end on or about 1 July 2023.
Work Environment:

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
• Ability to sit at a computer terminal for an extended period of time.
• Ability to work in confined areas.

Physical Demands:

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• 0-10% / Minimal travel expected: offsites, meetings, training, a conference.

CeLeen, d/b/a WWC Federal, a Pequot company, is a tribally-owned firm providing management consulting services to U.S. government agencies.
Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.
Our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of diverse professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. WWC Federal is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.
WWC Federal will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to hr@wwcglobal.com.
WWC Federal is an Equal Opportunity Employer - we do not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.
Our Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with our Human Resources Department at hr@wwcglobal.com.
Requirements
Basic Qualifications

• Bachelor's degree or appropriate vocational or apprenticeship training or prior relevant work experience.
• Experience working in a Help Desk environment.
• Knowledge of Oracle DB, Web Logic or Apache User Interface.
• Demonstrated problem solving ability and strong documentation skills, and demonstrated organizational skills and the ability to multi-task.
• Demonstrated ability to communicate clearly and concisely, both orally and in writing.
• Ability to work both independently and as part of a team
• Demonstrated proficiency in using all Microsoft Office applications.
• Applicants must be currently authorized to work in the United States on a full-time basis. WWC Federal will not sponsor applicants for work visas for this position.

Preferred Qualifications

• Experience in a Department of Defense environment is preferred
• DoD 8570 IAT Level II compliant certification required (e.g. CompTIA Security+, CCNA-Security, GICSP, GSEC).
• Current, active Secret security clearance.
• Working knowledge of Global Air Transportation Execution System (GATES) desired.

Benefits
WWC Federal offers a competitive benefits plan including:

• Health, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life and Disability Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Pet Insurance