System Administrator- Communications Specialist

Position Type:
Technology
Date Posted:
12/13/2023
Location:
Remote State of Oklahoma
Epic Charter Schools
Job Description
Job Title:System Administrator- Communications Specialist
Department: Technology
Reports To: Director of Cybersecurity & Infrastructure
Compensation: $70,000
Classification: Non-classified
Summary:
The Communications Specialist is a Google-savvy System Administrator with Telecommunications emphasis and plays a pivotal role in ensuring seamless communication across Epic's educational environment. Their primary responsibility is to manage, optimize, and troubleshoot the school's text, voice, and video communications systems.
Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Oversee the day-to-day operation of Epic's text and voice communication environments
• Provide technical support for those communications systems
• Diagnose and resolve telecommunications issues promptly, collaborating with other System Support staff and external vendors when necessary to ensure minimal disruption to school activities
• Stay informed about advancements in telecommunications technology and recommend upgrades or enhancements to the school's infrastructure to meet evolving communication needs
• Maintain accurate documentation of infrastructure, systems, configurations, and procedures
• Generate regular reports on system performance and usage
• Collaborate with Network Administrators to ensure seamless integration at campus locations statewide
• Handle day-to-day system administration chores such as user account management and printing issues
• Receive and handle other technical escalations from the IT Service Desk

Supervisory Responsibilities:

• No supervisory responsibilities

Education and/or Experience:

• Associate's Degree in a Technology field is preferred
• 3-5 years experience in Technology operations
• Knowledgeable with the following technologies
  
  • Google Workspace, including Voice, Chat, and Meet
  • Zoom video conferencing
  • AirCall and similar business communications apps
  • Mitel Orange IP Phones and other VOIP equivalents

Minimum Qualifications:

• Collaborate with other technology teams to ensure proper integrations.
• Excellent written and oral communication skills; demonstrated ability to present effectively and persuasively.
• Excellent organization and time management skills.
• Ability to learn information systems quickly, work independently, and to be effective in a fast-paced, dynamic, entrepreneurial environment.
• Extensive experience with core software applications,
• Strong research abilities.
• Ability to learn quickly, work independently and to be effective in a fast-paced, dynamic, entrepreneurial environment.
• Ability to learn and navigate new software quickly.
• Strong attention to detail, dependability, and follow-through.
• Passionate commitment to the mission of school choice.
• Ability to maintain professional confidentiality and comply with FERPA guidelines.

Language Skills:

• Ability to read, analyze, and interpret internal communications, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from families or members of the business community.
• Ability to communicate effectively with students, families and coworkers, both verbally and in writing.

Mathematical Skills:

• Basic math skills required

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills:

• To perform this job successfully, an individual must have advanced Excel skills (required.) Familiarity with Access and Google Sheets.
• Advanced computer proficiency in Windows, Microsoft Offce and Google Suites required.
• Must have a high aptitude to learn new software as necessary for the business operations of the school.

Certificates, Licenses, Registrations:

• Current driver's license and valid car insurance
• Software specific certifications preferred

Other Qualifications:

• Must be able to pass a state-mandated background check after a conditional offer of employment is made
• Must have favorable employment references

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works remotely from the home, but also must travel to Epic offices and public meetings as needed. The noise level is quiet to moderately loud (when students are present.)