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Form of workWhy you should join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 800+ teammates from 25+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
As we continue to expand, we are looking for a skilled and motivated Service Desk Technical Referent to join our Central Functions team.
- Oversee the resolution of escalated issues by Level 1 support, ensuring timely and effective solutions.
- Manage the portfolio of Software as a Service (SAAS) applications within our organizational stack.
- Implement automation for recurrent tasks to enhance operational efficiency.
- Facilitate the seamless integration of new applications into our Identity Management software, specifically Azure Active Directory.
- Undertake the creation and thorough review of documentation to maintain comprehensive and accurate records.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience in a service desk or technical support role.
- Experience using AzureAD, Jamf, Microsoft Intune, and Jira.
- Strong knowledge of computer systems, software, and hardware.
- Excellent problem-solving and communication skills.
- Ability to prioritize and manage several open issues at one time.
- Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow).
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
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