Symplr – Api Healthcare System Administrator

Role: Symplr – API Healthcare System Administrator

Location: Remote

Job Type: Contract

Job Description:

• Maintain system configurations; update approved configuration changes in non-production environments.
• Develop, test, and implement new requested integrations between Symplr and 3rd party systems.
• Support and monitor the health of existing integrations and APIs
• Support configuration and monitoring of physical timeclock devices
• Monitor ServiceNow assignment group for incidents and requests. Resolve issues and respond to new requests per standard SLAs.
• Manage security administration for the application, including creation and maintenance of user profiles, permissions, roles
• Perform regular security review to identify separated employees, audit segregation of duties and system access to ensure access are appropriate based on Job responsibilities.
• Document standard operating procedures, including detailed step-by-step instructions.
• Provide training to additional personnel as needed.

Change and Release Support (10%)

This position is also responsible for coordinating any software release efforts from the non-production into the production environment. Noted that all environments are hosted by the software vendor.

• Validate ServiceNow Ticket Migration Readiness to ensure that every Enhancement/Change Ticket that is approved to go into production conforms to the release control procedure.
• If applicable, ensure that systems are up to date with the latest security patches. Develop and implement a patch management process to address vulnerabilities promptly.
• Update ServiceNow Ticket Migration Status.
• Issue On and Off Cycle Release Notes to stakeholders
• Attend Change Advisory Board meetings and inform other teams on change tickets that could potentially impact other applications.

Knowledge Skills and Abilities:

• Experience with implementing Symplr, focusing on Timekeeping and Scheduling modules.
• Hands-on experience with configuring and integrating Symplr application
• 5+ years of experience in administering and providing technical support for Symplr/API Healthcare timekeeping and scheduling.
• Hands-on experience with development, troubleshooting, and maintenance of integrations between Symplr and external systems.
• Analytical and problem-solving skills to identify and address security vulnerabilities and incidents effectively.
• Knowledge of security technologies and tools used in access control, monitoring, and incident response.
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Self-motivated and ability to work independently and as part of a team.
• Experience working in a healthcare environment (preferred, not required)

Job Type: Contract

Salary: $55.00 - $60.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote