Switchboard Operator I (Upward Mobility)

Agency : Department of Human Services
Opening Date/Time: 10/26/2023
Closing Date/Time: 11/08/2023
Salary: Anticipated Salary: $3,234 - $4,258 per month ($38,808 - $51,096 per year)
Job Type: Salaried Full Time
County: Kankakee
Number of Vacancies: 1
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 10-75-32035
Position Overview
The Division of Developmental Disabilities is seeking to hire a Switchboard Operator I for the Shapiro Center located in Kankakee, Illinois to perform routine work in operating a Department of Human Services, 24-hour, facility switchboard carrying a heavy traffic load. Talks to individuals during the operation of the switchboard. Serves as receptionist and receives and sorts facility mail. Performs routine clerical tasks.
Job Responsibilities

1. Performs routine work in operating a Department of Human services 24-hour, facility switchboard carrying a heavy traffic load.
2. Responds to and maintains records for emergency calls such as fire, medical, police etc.
3. Serves as receptionist.
4. Receives and sorts facility mail.
5. Performs routine clerical tasks involving the operation of simple manual or automated office equipment.
6. Performs other duties as required or assigned which are reasonably within the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill and mental developmental equivalent to the completion of four (4) years of high school.

*Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.
Conditions of Employment

1. Requires the ability to work after business hours, weekends and holidays.
2. Requires the ability to utilize office equipment, including personal computers.
3. Requires the ability to travel.
4. Requires ability to pass the IDHS background check.
5. Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Rotating Schedule (see below)
6:30am - 2:30pm
Week 1 - Mon, Tues, Fri, Sat, Sun
Week 2 - Tues, Wed, Thurs, Fri
Week 3- Mon, Tues, Wed, Thurs, Sat, Sun
Work Location: 100 E Jeffery St Kankakee, IL 60901-5018
Division of Developmental Disabilities
Shapiro Center
Fiscal Services-Transportation/Switchboard
Agency Contact: DHS.HiringUnit@Illinois.gov
Job Family: Office & Administrative Support
About the Agency:
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

* Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)

• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
APPLICATION INSTRUCTIONS
Use the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
Qualifying state employees in the Upward Mobility Program should follow the Upward Mobility Policy Guidelines when applying for this title: https://cms.illinois.gov/personnel/education/ump/upwardmobilityprogramjobs.html
Upward Mobility Program (illinois.gov)
Upward Mobility Program Job Title Descriptions (illinois.gov)
State employees should include temporary assignments in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com