Switchboard Operator I

Agency: Department of Human Services

Location: Park Forest, IL, US, 60466-1200

Opening Date: 1/22/2024

Closing Date: 2/02/2024

Salary: Anticipated Salary: $3,315 - $4,364 per month ($39,780 - $52,368 per year) prorated for part time

Job Type: Salaried Part Time

County: Cook

Number of Vacancies: 1

***MUST APPLY ONLINE ***

Posting Identification Number 10-72-35253

Position Overview

The Division of Developmental Disabilities is seeking to hire a Switchboard Operator for the Ludeman Developmental Center located in Kankakee, Illinois to operate the Switchboard in accordance with the rules as set out in the Switchboard Manual. Performs routine repetitive work operating the switchboard., primarily involving responsibility for accuracy and speed in placing and answering calls. Places and receives local and long distance and operator assistance phone calls for the facility.

Job Responsibilities

• Operates the switchboard in accordance with the rules as set out in the Switchboard Manual regarding the acceptance, forwarding, placement and confidentiality of calls.
• Utilizes paging system to contact staff and forward messages as requested.
• Serves as receptionist.
• Receives and sorts all incoming mail.
• Responds to and maintains records for emergency calls such as fire, medical, police, etc.
• Performs routine clerical tasks involving the operation of simple manual or automated office equipment.
• Uses Switchboard computer to produce traffic and phone usage reports and to update the computerized directory to reflect changes of staff and individuals.
• Places calls for maintenance services during on-business hours in accordance with instructions as outlined in the Switchboard Manual.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to the completion of four (4) years of high school.

Conditions of Employment

• Requires the ability to utilize office equipment, including personal computers.
• Requires the ability to work after business hours, weekends and holidays.
• Requires the ability to travel in the performance of job duties.
• Requires ability to pass the IDHS background check.
• Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Saturday & Sunday, 6:30pm - 6:30am
Work Location: 114 N Orchard Dr Park Forest, IL 60466-1200

Division of Developmental Disabilities

Ludeman Developmental Center

Switchboard

Agency Contact: DHS.HiringUnit@Illinois.gov

Job Family: Office & Administrative Support, Social Services

About the Agency:

The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• *Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 10 Weeks Paid Maternity/Paternity Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

APPLICATION INSTRUCTIONS

Must apply online.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Job Type: Part-time

Pay: $3,315.00 - $4,364.00 per month

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Night shift
• Overnight shift
• Weekends only

People with a criminal record are encouraged to apply

Application Question(s):

• Do you possess knowledge, skill and mental development equivalent to the completion of four (4) years of high school?

Education:

• High school or equivalent (Preferred)

Work Location: In person