Switchboard Operator

The Veterans' Home in Holyoke is seeking a hard-working and collaborative professional for our Switchboard Operator vacancy.  This position is responsible for maintaining the operations of our switchboard area, monitoring the front entrance, and working with Security and Maintenance to ensure the safety of the facility.  Additionally, this role performs various clerical and receptionist functions.

 

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Maintains operations of the Switchboard area.
• Responsible for answering, screening, and directing incoming calls.
• Responsible for monitoring the front entrance, video cameras, and the alarm board.
• Sorts the facility's incoming mail.
• Responsible for emergency procedure instructions and facility-wide notifications
• Directs visitors, residents, and vendors to the proper destination.

Schedule:

       This is a full-time (40 hours/week) position working from 10:00 am - 6:00 pm.

       Must be able to provide coverage on 1st (7:00 am - 3:00 pm) and 2nd (3:00 pm - 11:00 pm) shifts depending on the needs of the department.

       Alternating weekend and holiday schedule.

       Note: This is 24 hour/7 days a week long-term care facility and as a result, the Veterans' Home in Holyoke may require this individual to be present during nontraditional hours when circumstances dictate the operational need.

 

Required Qualifications:

• Ability to deal tactfully with others.
• Ability to communicate effectively both orally and in writing.
• Ability to perform various clerical functions.

 

Preferred Qualifications:

• Personable and professional in dealing with visitors, staff, and Veteran residents.
• Ability to establish and maintain professional working relationships with others.
• Skilled in using a computer.

 

ABOUT THE VETERANS' HOME IN HOLYOKE -

The Veterans' Home in Holyoke is a state-funded, fully accredited health care facility that offers veterans quality health care, including full-time residential accommodations, and provides educational and social services for Veterans in the Commonwealth. The Veterans' Home is staffed by approximately 330 administrators, clinicians, nurses, certified nursing assistants, skilled trade, dietary staff, housekeeping staff, contractors, consultants, and general administrative personnel. The tradition of service to the veterans of Massachusetts is surpassed only by a continued commitment to excellence in care for those who are in need now and in the future. Our mission is to provide "Care with Dignity, Honor, and Respect" to our Veterans.

Learn more about our important work: http://www.mass.gov/hly

TOTAL COMPENSATION - 

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

• Shift Differentials
• 75% state paid medical insurance premium
• Reasonable Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
• 12 paid holidays per year and competitive Sick, Vacation and Personal Time
• Tuition Benefit for employee and spouse at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Incentive-based Wellness Programs
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program

PRE-HIRE PROCESS

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

First consideration will be given to those applicants that apply within the first 14 days.   MINIMUM ENTRANCE REQUIREMENTS:  None.    SPECIAL REQUIREMENTS:  None.

 

 

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

 

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

 

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.