Swarm Escalation Technician

Amentum is currently seeking a SWARM Escalation Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

You will be a part of a team that

As a member of the team, you will:

• Resolve more complex issues escalated from other services and teams.
•  Provide advanced desk side support & troubleshooting skills for Windows & software applications. 
• Participate in 9763 KCS efforts in creating, updating, and educating teammates on KCS items.
•  Participate in technical meetings with partner groups.
•  Participate in deployment testing activities.
• Participate in and lead service and process improvement projects.
• Test application compatibility & support cyber initiatives. 

Minimum Qualifications:

• Must have a High School degree/ GED and 3 years  of experience OR equivalent.
• Related experience can be substituted for relevant education and vice versa.
• Must be able to obtain and maintain a TOP SECRET (TS) or DOE Q Government Clearance. Note: US Citizenship is required to obtain a TOP SECRET (TS) or DOE Q Clearance.
•  Minimum 3 years of demonstrated PC support, diagnostic/troubleshooting & repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings.
• Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePoint, etc.)

Preferred Qualifications:

• Active DOE Clearance. DoE L Clearance at a minimum. Q preferred.
•  ITIL Foundation certification
• IT Certifications to include CompTia, Microsoft or Apple Certifications.
•  Advanced desktop support & trouble shooting skills
•  Mac OS & application experience a plus.
• Knowledge of Computer Management Solutions, IT Cyber Policies, and common enterprise environments.
• Knowledge of the Sandia National Laboratories environment
• Experience Leading IT teams or projects
•  Strong analytical and organizational skills
• Superior communication and interpersonal skills are essential for collaborating with others, communicating to your supervisor, and speaking with various stakeholders

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Labor Law Posters

EEO including Disability/Protected Veterans