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Form of workThank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
Come join an award-winning organization! Ensemble is regularly recognized for our highly skilled team, unmatched commitment to client service and industry-leading performance. Join us as we adapt emerging technologies to practical uses — cutting through tech hype to deliver concrete solutions that bring maximum impact to providers’ bottom line.
We are currently seeking an SVP, Patient Access and Pre-Access Services to set the strategic direction for all Ensemble clients for the front-end scope.
Reporting to the Chief Client Officer (CCO), this position is responsible for providing leadership for all activities related to the management of Patient Access and Pre-Access functions. The SVP, Patient Access and Pre-Access Services is responsible for providing direction and leadership to achieve ongoing operational quality, productivity, patient experience, regulatory compliance guidelines, and promote operational efficiency in the Patient Access and Pre-Access areas. The SVP is responsible for planning, directing and overseeing the performance of the functional areas that report to this position including the development and maintenance of Scheduling, Pre-Registration, Verification, Authorization, and on-site Registration oversight.
The Senior Vice President, Patient Access and Pre-Access Services, helps manage, oversee, and direct department planning and deployment of key front-end initiatives around client SLAs and KPIs – both financial performance and human capital development to ensure not just the financial health of our clients and Ensemble are best-in-class but also our associate culture thrives. The leader drive key technology initiatives to improve and lead a modern patient experience which includes working with technology teams to ensure we implement scalable use cases that improve client results and overall labor efficiencies. Standardizing an enterprise approach across all of our clients in crucial to the success of this role. Reducing first pass and fatal denials by removing friction in the revenue cycle is a key objective.
This role is critical in improving how Ensemble drives value to our provider partners by ensuring the front-end associates that work within the walls of our hospital partners excel in performance while acting as strong brand ambassadors. The leader focuses on building and maintaining documented process improvement plans, client and enterprise-wide trends, and must stay up to date on national and regional revenue cycle developments to better understand wholistically where the front end of the industry is moving and how Ensemble stays on the leading edge for our partners. The leader is responsible for continuous improvement projects to support both clients and the Central Business Office. Focusing on identifying defects and/or areas for operational improvement with an emphasis on streamlining efficiency and enhancing quality across registration and Pre-access.
Success Measurements
The success of the role is measured by showing client revenue improvement, technical and informational denial reductions, and overall improvement to the front-end cost to collect.
- Reduce first pass denials by improving clean claim submissions across the enterprise by properly scheduling and registering patients correctly. Reduce fatal denials by partnering with the Denials team on process improvement strategies identified sourced on the front end of the revenue cycle. Success in this role should be seen as accelerating AR and improving revenue lift for Ensemble clients.
- Manage Front End Cost to Collect metrics by managing and deploying resources properly, consistently, and maximizing resource deployment. A strong and steady decrease in the Cost-to-Collect is defines success in this role without sacrificing client SLA and KPI performance.
- Review and enhance Ensemble’s associate engagement survey results across owned cost centers to ensure our associates are engaged, invested in, and meeting client expectations. Success is defined as improvement in Pulse and Speak Up Surveys at or better than company average scores.
- Lead innovation teams to modernize the patient experience to ensure technology is consistently deployed that drives value for both Ensemble and clients.
Job Competencies
- Business Savvy - Demonstrates a keen understanding of basic business operations and the organizational levers (planning, operations, finance, and strategy) that drive profitable growth; draws from personal experience to quickly evaluate business plans, processes, and issues to identify information or recommendations that need further investigation.
- Driving Innovation - Creates an environment (culture) that inspires people to generate unique solutions with measurable value; encourages creativity and uses new ways to solve problems; seizes opportunities that result in solutions that are different. Doesn’t accept complacency – the status quo isn’t good enough…
- Developing Strategy - Establishes a plan to achieve business objectives, taking into consideration overall goals, market opportunities, past results, and resources; periodically reviews progress and adjusts the plan as needed. Drives it like they own it.
- Leading Change - Drives organizational and cultural changes needed to achieve long-term success; encourages new approaches to improve results; helps others understand and overcome resistance to change.
- Executive Presence - Demonstrates a poised, credible, and confident demeanor that reassures others of leadership capabilities and commands respect; intuitively recognizes the need to quickly adjust a personal approach by reading people and the “feel” of a room; conveys an image that is consistent with the organization’s vision and values.
- Executive Coaching - A holistic coaching approach aimed at creating awareness, generating action, and facilitating learning and growth; drives performance, achieves measurable results, and creates sustainable change for the executive, their team and the organization (honing interpersonal skills, resilience, impact and influence). Developing You makes us better…
Essential Job Functions
- Manages all full-outsourced client front end services including KPIs as defined by the client and statement of work.
- Manages all Pre-Access Services including, but limited to NOA, authorizations, and Point of Service Collection estimate generation.
- Manages and effectively deploys all Front-end technology and vendor services.
- Oversees budgeting, quality improvement and staffing.
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact
TA@ensemblehp.com
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