Svp, Client Partner

For over two decades, we've worked with a steady stream of the world's best brands like Nike, Apple, DirectTV, Nissan, etc. We're a global agency that remains true to our Canadian roots - we're transparent, honest, passionate, and have a can-do attitude that our clients notice and appreciate. Our executive and global leadership team use an open and accessible management style to drive our success on all fronts: innovating our work and services, mentoring our talent, and ensuring we deliver industry-leading work.
While the world knows us as a digital experience design agency, we think of ourselves as something more. If that sounds good to you - then we hope you join us.
We are looking for a dynamic SVP, Client Partner to join the CM Executive team and an integrated cross-agency client-leadership team to create amazing work, drive a profitable business, maintain great team morale - and deliver bottom-line results. The success of the entire team, client budget, profitability, and work quality start and stop with you. You'll build a successful team around a client's needs, skills and budget, always focusing on delivering excellence for your client.
You bring a professional and structured approach to business and strategy that reflects the culture, service, and capabilities of Critical Mass championing best-in-class work on behalf of the agency. You will be measured on the quality and value of your thought leadership, focus on innovation, your ability to nurture relationships at the senior most levels of the client organization, and your success at delivering account plans, targets, and business objectives.
You Will:
• Develop and manage client relationships to be seen as a leader and trusted advisor - balancing company and client needs
• Develop and communicate innovative, creatively brilliant, hardworking ideas that move the client's brand, business, and client/agency relationship forward
• Provide vision, inspiration, and strategic thought leadership to both the agency team, and the clients
• Drive innovation and continually push for fresh thinking and what is next with internal teams and platform partners
• Act as an escalation point for client issues and create opportunities for incremental services
• Focus on growing & training new senior leadership to tackle the future of the business
• Engage a multi-disciplinary and multi-agency leadership team to ensure work is meeting/exceeding client expectations
• Ensure a collaborative approach internally and across agency partners to ensure happy and productive working relationships
• Motivate CM teams through effective communication, leadership, and guidance
• Establish revenue forecasts/ targets for Critical Mass clients and manage team operations to ensure on-target utilization, revenue and proper skillset casting for shifting business requirements
You are:
• An industry leader with 15+ years of experience in Account Management experience in Digital Marketing, Advertising, and/or Technology Consulting disciplines
• A brilliant operator with demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, and Commerce Internet Technology
• A collaborative individual with proven ability to establish and nurture strong and productive client relationships from C-Suite downwards. A trusted partner
• A strong communicator and skilled storyteller
• Tenacious and brave at your core
• Smart and nimble with an incredible work ethic.
• Someone who sets the bar high and holds yourself & others accountable
• Willing to travel 1-2x/month
At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you're looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!
The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:
Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement
This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren't limited to, a candidate's experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.
Salary Range
$220,000-$249,000 USD
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.
We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx