Surveillance Operator- Full-Time

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE.  Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

JOB SUMMARY:

It is the primary responsibility of the Surveillance Operator to monitor casino and associated areas via Closed Circuit Television (CCTV)/ digital recording programs and direct observation techniques to ensure compliance with associated laws and regulations. Surveillance Operator contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure gaming experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.

ESSENTIAL FUNCTIONS:

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• Maintains strict confidentiality for the company when conducting observations and investigations.
• Uses computer and associated hardware to complete documentation.
• Writes and prepares daily reports and logs.
• Maintains evidence by saving video to the Archive Server.
• Monitors Table Games, Casino Cage, Soft Count and personnel as well as all employees adjunct to casino floor.
• Testifies in court as a representative for the company as necessary
• Proactively monitor all casino areas and personnel including, but not limited to, Table Games, Casino Cage, Soft Count, Slots and Poker to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
• Testify in court as a representative for the company as necessary.
• Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Identify trends and abnormalities by reviewing data and investigating anomalies.
• Collaborate with leadership to maximize guest experience.
• Perform other job-related duties as requested.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• High School diploma or equivalent
• One (1) year of relevant experience

PREFERRED EXPERIENCE:

• Previous experience working in a similar resort setting

CERTIFICATIONS, LICENSES, REGISTRATIONS: 

• Nevada Gaming Registration
• Proof of eligibility to work in the United States

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Must have excellent telephone etiquette and communication skills.
• Detailed knowledge of Table Games, Slots, Race & Sports Book and Casino Cage procedures.
• Knowledge of advantage play systems and cheating methods.
• Detailed knowledge of local gaming regulations.
• Proficient in basic math without use of a calculator.
• Professional appearance and demeanor.
• Excellent telephone etiquette and communication skills.
• Excellent customer service skills.
• Basic working knowledge of various computer technology and software to include Microsoft Office applications.
• Effectively communicate in English, in both written and oral forms.

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