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Form of work
SalaryAs a key member of the Surveillance and Security team, the Surveillance Technician is a communication position responsible for the set up, installation and repair of electronic communications equipment, as well as, installation, maintenance and repair of surveillance equipment. This position is a customer facing role that will require frequent travel.
Role Priorities / Responsibilities:
- The technician will be responsible for field support of the Solar Surveillance product line
- Set up, install and repair electronic communications equipment; including computers, phone systems, wireless products, LTE, and satellite systems (systems/equipment used, but not limited to: PBX, Auto Acquirers, LTE modems, and use of hard wiring)
- Communicate job progress to customers, job managers, and Technical Services
- Configure network, telephony and other communication equipment
- Diagnose and troubleshoot network, telephony, LTE, and VSAT related issues
- Troubleshoot and repair solar systems related to product lines
- Complete field retrofits related to product improvements
- Provide guidance to customers for best equipment placement and configuration during installations and service calls
Essential Knowledge, Skills and Abilities:
- Knowledge of various VMS (Video Management Systems)
- Knowledge of various types of IP cameras and supporting systems and components
- Knowledge of computer networking systems
- Demonstrated ability to work with minimal supervision
- Able to troubleshoot low voltage systems on their own or with minimal remote guidance
- Demonstrates a strong work ethic
- Exemplifies a customer service first attitude
- Exemplifies attention to detail in their work
- Knowledge of Microsoft Excel, Word Processing, and Outlook email applications
- Must have a valid driver’s license and a motor vehicle record that meets fleet insurance requirements
- Ability to travel out of state for extended periods of time
- Ability to lift equipment weighting up to 60lbs
- Stallion is a drug free environment, must pass pre-employment drug, alcohol, and background screen
Education and Experience:
- Preferred training from a two-year vocational school or equivalent training
- 2 years of experience working with CCTV systems including IP cameras, NVRs and other peripheral components
- 2 years’ experience working with networking
- Preferred 5 years of experience working with and troubleshooting various transports (LTE, Satellite and various point to point systems)
- Preferred 5 years of experience working with low voltage systems including 12VDC, 24VDC and 110VAC
