Surgical Scheduler

JOB SUMMARY:

Upper West Side Endoscopy is seeking a Surgical Scheduler. The Surgical Scheduler will schedule general and local procedures utilizing requests from surgeons and/or their office personnel, according to established Center policies. Performs a variety of clerical and record-keeping tasks related to the Center’s patient scheduling and pre-operative testing. Provides statistical data to the management team as requested.

ESSENTIAL FUNCTIONS:

• Responsible for daily interaction and ongoing communication with Member Physician Office Schedulers and Administrators as necessary.
• Develops and maintains strong positive working relationships with Member Physician Schedulers.
• Responsible for adhering to all scheduling policies and processes set forth by the Administrator/Management Company.
• Manages the receipt, hand–delivered or electronic, of all patient booking information.
• Verifies the completeness of all patient bookings.
• Responsible for coordinating the receipt of all incomplete patient bookings.
• Confirms, daily, the schedule with all Member Physician Offices.
• Communicates to the Charge Nurse any and all scheduling changes/conflicts that may impact day-to-day operations.
• Verifies all Center insurance benefits and coverage limitations.
• Obtains and confirms all pre-authorizations provided by Member Physician Offices.
• Manages the transfer of all pertinent patient related data into the system.
• Ensures the accuracy of all data entry into the system.
• Coordinate the transfer of all patient information for chart-making purposes with the Center Receptionist.
• Provides explanation of insurance benefits, co-payments and/or deductibles to patients.
• Provides explanation of self-pay accounts, as applicable, to patients.
• Provides a back-up role for Center Receptionist functions.
• Participates in other assigned duties.

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Work requires constant technical attention to accuracy and detail for extended periods of time.
• Minimal to moderate physical effort is required.
• Extended periods of sitting and computer use.

EDUCATION:

• High School Diploma or GED

KNOWLEDGE AND EXPERIENCE:

• At least 1 year experience as scheduler, medical receptionist or insurance coordinator, preferably in an Ambulatory Surgery setting.
• Computer records system experience.
• Must have advanced clerical training, which includes typing, basic filing skills and fundamental understanding of office procedures.
• Ability to set priorities for completion of daily work schedule.
• Familiarity with medical terminology and procedural nomenclature.
• Knowledge of all Local, State and Federal (HIPPA) confidentiality requirements regarding protected health information.
• Strong verbal and written communication skills.
• Excellent phone etiquette.
• Strong interpersonal skills.
• Computer skills.

ESSENTIAL/TECHNICAL/MOTOR SKILLS:

• Manual dexterity and keyboard skills.
• Legible handwriting
• Ability to use and maintain standard office equipment, including computers, photocopy, facsimile machines and printers.

INTERPERSONAL SKILLS:

• Able to function effectively in a fast-paced work environment.
• Ability to deal proactively with management and staff to identify and resolve problems.
• Ability to be professional, tactful, courteous, mature and flexible in his/her approach to co-workers and clients and to remain calm under stress.
• Ability to get along well with diverse personalities.
• Able to develop smooth and constructive interface relationships with colleagues, as well as outside agencies, organizations and individuals.
• Conveys a professional and positive image and attitude regarding the ASC.
• Strong concept of team membership.

Job Type: Full-time

Pay: $19.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you fully vaccinated/boosted against COVID-19?

Experience:

• Medical scheduling, receptionist or insurance coordinator: 1 year (Preferred)

Work Location: In person