Surgery Scheduler/Medical Assistant

Job description

OrthoAlabama is seeking a Surgery Scheduler/Medical Assistant for our Office primarily in Trussville, AL with occasional shifts in Hoover, AL.

POSITION SUMMARY:

The Surgery Scheduler/Medical Assistantis responsible for a wide range of clinic and surgery scheduling tasks for assigned physician(s). Responsibilities include coordinating surgical procedures with multiple hospitals and surgery centers; scheduling and obtaining pre-operative testing; writing and communicating surgery orders; and collecting necessary documentation for surgeries. This individual works closely with patients, physicians, and surgery centers to provide accurate, timely, and responsive documentation. This person is also responsible for performing a wide range of administrative and clinical tasks as directed by the physician. MA's may assist with the examination and treatment of patients (including staples, stitches, wound care, casting, etc.), interview patients, measure vital signs (i.e., pulse rate, temperature, blood pressure, weight and height) and record information in patients' charts. Additional responsibilities may include preparing treatment rooms for patient examinations and assisting with the completion of X-Rays. Clinical experience and surgery scheduling in an orthopedic practice is required.

ESSENTIAL FUNCTIONS

• Managing incoming calls and returning messages
• Scheduling patient appointments and maintaining communication to confirm future appointments
• Documenting patients' medical information, including medical history and health insurance information
• Obtaining prior authorizations for surgeries, medications & advanced imaging
• Performing data entry tasks to document patient records within facility databases and maintaining patient files
• Coordinating daily office activities, greeting patients and checking patients in and out for their appointments
• Coordinates and schedules surgeries, follow-up appointments as designated by the physician
• Effectively communicates with patients’, physicians and other staff both within the clinic and at outside facilities providing accurate, timely and responsive information.
• Coordinates processes and routes all paperwork as required to meet physician and facility requirements.
• Ensures efficient telephone communication.
• Documents work processes as required.
• Follows all written protocols and procedures of the clinic.
• Demonstrates courtesy and helpfulness toward patients and their families.
• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
• Establish and maintain effective working relationships with physicians, staff, and management.
• Schedule surgeries based on physician volume maintaining appropriate standard turn-around times.
• Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals.
• Follow established REI and surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment. Adhere to policies regarding safety, confidentiality and HIPPA guidelines.

QUALIFICATIONS & SKILLS:

• High school diploma or GED required.
• CCMA preferred
• 1 year scheduling procedures is required. Must be able to communicate effectively with physicians, patients and the public and be capable of establishing good working relationships with both internal and external customers.
• Strong knowledge of clinical / medical practice operations, procedures, terminology, and administrative procedures.
• Must be flexible and have the ability to multitask.
• Proficient in computer use and relevant software applications and practice management technology.
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Possession of strong problem-solving skills and sound judgment.
• Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
• Ability to be proactive and take initiative.
• Exhibit high level of quality through attention to detail and monitoring of work.
• Possession of strong organizational skills.
• Excellent verbal and written communication, as well as, exceptional interpersonal communication skills.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Processes confidential information and/or issues using discretion and sound judgment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Work is performed in a clinic setting. Must be able to sit, stand, and walk for long periods of time. Ability to accurately type, write, and use general office equipment is necessary. Extensive telephone communication is required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Cash balance pension plan
• Dental insurance
• Disability insurance
• Free parking
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Birmingham, AL 35235: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Procedure Scheduling: (Required)
• Orthopedic Medical Terminology: (Required)
• Computer Skills: (Required)

Work Location: Clinic (no remote opportunity)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Free parking
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Medical specialties:

• Orthopedics
• Sports Medicine

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person

Work Location: In person