Surgery Scheduler

Surgery Scheduler Job Description

Position Summary:

This individual is responsible for assisting the patient with all aspects of pre-operative preparations in order to promote patient confidence in their medical care and to make the surgical experience as smooth as possible; acts as a liaison between the office, surgical facility, patient and primary care physician.

Job Type: Full-time, On-Site with the ability to travel to multiple locations in the area.

Reports to: Administration & Lead Technician

Responsibilities:

• Acts as an effective liaison between the patient, surgeon, primary care physician, and the surgical facility in all aspects of pre-operative preparations.
• Schedules all patient surgeries and pre-operative appointments, including those with the patient’s primary care physician, surgical facility, ophthalmologist, or technician.
• Collects surgery copayments prior to surgery.
• Maintains surgery schedule anticipating end of year increases.
• Accommodates preferences of each surgery center to allow for seamless process.
• Schedules post-operative appointments as appropriate.
• Arranges patient transportation if necessary.
• Notifies patient of all scheduled appointments.
• Prepares surgery folders and post-op kits.
• Reinforces patient’s teaching regarding pre-surgical techniques and home care instruction.
• Verifies insurance, obtains pre-authorizations, and discussed financial services of surgical services with each patient.
• Sends appropriate H&P forms, labs, EKGs, and radiology needs to primary care physician.
• Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, H&Ps, and signed consent forms, and transfers to surgical facility.
• Answers all telephone inquiries from patients, their families, or primary care physicians concerning surgery and/or related concerns.
• Contacts patient two days prior to surgery advising them about their arrival time at the hospital, answering any questions, and reminding them of any changes in their medications.
• Performs other tasks as assigned.

Qualifications & Skills:

• Excellent customer service, communication, and interpersonal skills.
• Strong organization with attention to detail.
• Analytical problem-solving skills.
• Management of multiple tasks simultaneously.
• Demonstrated ability to meet deadlines.
• Ability to work independently and as a team member.
• Demonstrated computer literacy.
• Empathetic personality focusing on patients’ needs and concerns.
• Capability of meeting patient surgical scheduling volumes as established by the lead technician.

Preferred Experience:

• Two years’ experience in a surgical specialty practice, ophthalmology preferred.
• Experience with electronic scheduling system and electronic medical records (EMR).
• Working knowledge of healthcare insurance.
• C.O.A. preferred

Work Environment & Physical Demands:

• Work is performed in a medical office setting.
• Physical demands of position: must be able to sit for long periods of time, must have manual dexterity to work computer systems and keyboard.

SALARY IS NEGOTIABLE BASED ON EXPERIENCE

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Ophthalmology: 1 year (Preferred)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)
• Medical scheduling: 1 year (Required)

Willingness to travel:

• 50% (Required)

Work Location: Multiple locations