Surgery registration/scheduling serves as one of the first points of contact for doctors and their office staff, patients and visitors. Functions of the registration position :include registering patients, collecting fees such as co-pays, and verifying insurance and personal information.

The Surgery Scheduler will be responsible for coordinating and scheduling appointments for elective procedures done in Surgery, Endoscopy, Pre-admission testing and PACO. They are responsible for data entry into the computer system, including charges.

QUALIFICATIONS:

EDUCATION:

• High school graduate

EXPERIENCE:

• Previous unit secretary or office manager experience with knowledge of medical surgical tenninology is required.
• Previous HSM/PHS/Star application knowledge preferred
• Previous basic computer knowledge required

KNOWLEDGE AND SKILL

• Follows detailed written and oral instructions.
• Completes specific, routine tasks.
• Requires basic reading, writing, or simple arithmetic skills.
• May operate basic equipment/machinery.
  • Ability to use a computer

., Strong organizational skills

• Ability to work under pressure
• Ability to participate as a member of a team

PROBLEM SOLVING/DECISION MAKING:

• Makes decisions based on defined criteria, and policies and procedures
• If.nows when to ask for guidance when unable to meet th4 customer's need
• Uses safe judgment in decision making ·
• Accepts constructive criticism
• Is professional in all interactions

SCOPE OF IMPACT/ACCOUNTABILITY:

• Contributes to multiple work areas
• Impacts activities in other work areas on a frequent basis.
• May provide information to decision-making processes affecting work area{s).

INTERPERSONAL COMMUNICATION:

The nature and frequency of interpersonal human relations skills required by the job: The extent to which the job requires cooperation and tact in meeting or influencing others by phone, correspondence, or personal contact.

• Conveys basic facts
• Coordinates work with others.
• Conveys detailed, routine information.
• Provides written responses in standard format to others knowledgeable about subject.
• Requires listening skills to maintain cooperative associations.
• Excellent communication and customer service skills
• Treats co-workers with respect

PRINCIPAL JOB ACCOUNTABILITIES:

Scheduling Role:

Schedules/ Cancels/Reschedules all elective surgical/ endoscopy/ PACU/ PAT procedures.

Obtains and enters necessary booking information from person requesting surgical time.

Is aware of instrument and equipment limitations of department.

Allows adequate time for each procedure according to physician's request.

Leaves enough time between cases to allow for room turnover.

Attempts to schedule similar types of cases in the same room to increase efficiency.

Communicates special equipment, instruments, and supf y requests to appropriate person

I .

Communicates requests for x-ray to X-ray Tech and X-ray Department.

Reviews and updates surgery schedule daily, for all surgical procedures.

Refers conflicts to Manager or Director.

j. Follows established guidelines for scheduling the number ofrooms on a given day.

2.Prepares and distributes surgery schedule.

Verifies all patient's names, procedures, surgeons, and times with Registration/Admitting.

Obtains all missing patient information from physician's offices, as well as, equipment needs, special requests, and positioning.

Attempts to minimize downtime of rooms between cases.

Prepares final version of schedule for following date.

Distributes schedule to appropriate departments.

Communicates any changes affecting the next day's schedule to appropriate person and anesthesia department.

Notifies appropriate Team Leader/OR desk of any special case requests

Obtains and faxes admission reports after cases are scheduled to PAT, Registration and Pre Certification.

3.Maintains patient records from previous day.

Ensures all records are accounted for and cross checks record for accurate and complete data entry

Checks all charges and supply adjustments

Registration Role:

• Rolls over numbers correctly
• Runs off add on inpatient and outpatient packets correctly
• Greets patient and verifies information, and insurance, checks patient into the system
• Collects indicated co-pays, enters into revenue computer program
• Scans consents and insurance cards
• Scans anesthesia record after patient is discharged
• Obtains registration slips from scheduling and files appropriately
• Reviews and updates schedule for changes

Pre-AdJission Role:

• Files scheduling slips properly
• Assembles and stickers charts correctly
• Schedules PAT patient visits
• Files forms from physician offices
• Directs families to correct areas within the hospital
• Answers phones and directs calls as needed.

OtherRoleResponsibilities:

OperatesComputerTerminal

Starts computer.

Corrects and completes all data from previous day.

Enters emergency procedures and deletes cancellations.

Enters block time 3 months (at least) in advance.

Deletes unused block time one week in advance for physician vacation, etc.

Enters patient's charges into computer system.

2.Performance of Other Duties as assigned.

Answers telephones and communicates messages to appropriate people.

Provides Clerical support anywhere within perioperative services as assigned.

• Wears appropriate uniform.
• Presents well groomed appearance

• Good body mechanics.