Surgery Counselor/Scheduler

Are you ready to be the guiding light for patients stepping into the world of clearer vision? We're seeking a dynamic, compassionate, and organized individual to join our team as an Ophthalmology Pre-Surgery Counselor and Scheduler. If you have a passion for helping others, an eye for detail, and thrive in a fast-paced environment, then this role is perfect for you!

As an Ophthalmology Pre-Surgery Counselor and Scheduler, you'll be the first point of contact for patients embarking on their journey to better vision. You'll play a crucial role in providing support, guidance, and reassurance to patients as they prepare for their ophthalmic surgeries. From scheduling appointments to offering emotional support, your role will be multifaceted and rewarding.

If you're ready to embark on a rewarding career where you can make a difference every day, we'd love to hear from you! Please submit your resume and a cover letter outlining your qualifications and interest in the role.

Join us in shaping the future of ophthalmic care and empowering patients to see the world with clarity and confidence. Let's illuminate the path to better vision together!

Minimum qualifications:

• High school diploma or equivalent required; additional education or training in healthcare administration or related field preferred.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer applications, including electronic medical records (EMR) systems and scheduling software.
• Prior experience in medical scheduling, preferably in ophthalmology or a surgical setting, is highly desirable.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, healthcare professionals, and administrative staff.
• Proficiency in medical terminology and basic understanding of ophthalmic procedures and surgeries.

Knowledge, Skills, and Abilities Required:

• Ability to provide excellent and compassionate patient care
• Must have very strong organization and communication skills (both verbal and written)
• Ability to multitask in a fast-paced environment and prioritize tasks based on importance
• Attention to detail and above average accuracy in all daily tasks
• Must have basic computer skills, including familiarity with Microsoft Office applications such as Word, Excel, OneDrive, and Outlook
• Self-motivated with the ability to work well as a team player in very close proximity to co-workers

Duties and Responsibilities:

• Schedule Surgical Procedures: Coordinate with patients, ophthalmologists, and surgical staff to schedule surgeries accurately and efficiently. Ensure that all necessary pre-operative tests and consultations are completed prior to surgery.
• Communicate with Patients: Serve as the main point of contact for patients scheduled for ophthalmic surgeries. Provide clear instructions regarding pre-operative preparations, including fasting requirements, medication instructions, and arrival times.
• Obtain Necessary Authorizations: Work with insurance providers and healthcare facilities to obtain pre-authorization for surgical procedures. Verify patient insurance coverage and communicate any financial obligations to patients.
• Maintain Patient Records: Keep detailed and accurate records of surgical schedules, patient information, and insurance authorizations. Ensure compliance with patient privacy regulations (HIPAA) at all times.
• Coordinate with Surgical Team: Collaborate with ophthalmologists, nurses, anesthesiologists, and other healthcare professionals to coordinate surgical schedules and ensure optimal use of operating room resources.
• Address Patient Concerns: Provide support and assistance to patients, addressing any questions or concerns they may have regarding their surgical procedures or scheduling.
• Monitor Surgical Schedule: Anticipate and resolve scheduling conflicts or issues that may arise, ensuring minimal disruptions to the surgical schedule.
• Continuously Improve Processes: Identify opportunities for process improvements to enhance the efficiency and effectiveness of the surgical scheduling process. Implement changes as needed in collaboration with the surgical team and administrative staff.
• Making sure all surgery charts are prepped accurately and completely.
• Ordering specialty lenses as needed for your assigned doctors and being sure they are here in time for surgery.
• Performs other duties that may be assigned.