POSITION SUMMARY:
The Supervisor Contact Center provides direct leadership and supervision to front-line staff of the scheduling, referrals, or prior authorizations Contact Center teams. Ensures excellent quality, productivity and customer service standards for patients. Uses data and quality systems to maintain efficiency and performance of teams.
Education: High School/GED
Experience: 2 years of customer service, Contact Center, physician office, or health care setting.
Other skills/knowledge: Excellent interpersonal and communication skills.
PREFERRED QUALIFICATIONS:
Education: Associate's degree in a business or health care related field.
Experience: 1 year of experience leading a team or as a supervisor 1 year of experience in clinical setting, such as a physician office 6 months of Contact Center experience.
Other skills/knowledge: Knowledge of prior authorization processes.
Knowledge of insurance benefits.
Other requirements/information:
Demonstrated ability to have crucial conversations, work collaboratively with a wide variety of people, and respond to stressful situations in a calm and rational manner.
OSF HealthCare is an Equal Opportunity Employer