Address
Form of work
SalaryF/T Contact Center Representative (Decatur, IL or Lafayette, IN)
The Contact Center Representative is responsible for assisting our current and potential members in a variety of ways. You will become knowledgeable about all the products and services we offer to help better serve and educate our members.
Major Duties and Responsibilities
- Assist members both over the phone, through online banking, and through Live Chat
- Become knowledgeable about all products and services we offer
- Assist with Debit Card and Credit Card Question (Including fraud and dispute paperwork)
- Assist with the online banking and mobile app (Including troubleshooting and tech support)
- Process address changes
- Complete Reports and projects to assist other departments
- Assist the Contact Center Manager with a variety of projects
- Other duties as assigned
Skills and Requirements
- Strong multi-tasking skills
- Strong verbal and written communication skills
- Strong organizational skills
- Time management skills
- Maintain professionalism, confidentiality, and tact with member related matters
Additional Information
- Contact Center pays a higher wage scale over similar positions due to the advanced knowledge required
- Contact Center hours are currently 8am-5pm CST
- Positions could be located in Lafayette or Decatur
Staley Credit Union offers a competitive salary and benefits package to include PTO days, medical, dental, vision, life insurance and 401K.
Staley Credit Union offers a competitive salary with opportunity for growth within the organization. Staley Credit Union is an Equal Employment Opportunity Employer.
Job Type: Full-time
Pay: $16.25 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
Ability to Relocate:
- Decatur, IL 62526: Relocate before starting work (Required)
Work Location: In person
