Address
Form of workThere's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Caring is one of United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.
Key Responsibilities:The Staff Planning Representative supports the analysts on all staffing and scheduling initiatives. Maintain accurate staffing information in Workforce Management including but not limited to shift schedules, shift trades, shift adjustments, training rosters, headcount, sick, and other staffing initiatives. Maintain accurate employee records. Provides direction and mentors back-office support team. Support the development, implementation, and administer initiatives to increase/decrease staffing. Administer all time-off programs. Collaborate with analysts on staffing requirements and award time off as appropriate. Administer, and maintain employee shift and vacation bids. Support agents by being available to answer questions or concerns regarding staffing and time-off issues. This position is hybrid and based in either Chicago or Houston.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What's needed to succeed (Minimum Qualifications):- High School Diploma or equivalent
- 1 year call center operations/staffing experience
- Excel - Intermediate level required
- Flexible work schedule (Weekends and Evenings)
- Must have strong organizational skills
- Ability to Multi-Task
- Collaboration skills
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
- Associate degree or 2 years of relevant work experience
- 1-2 years workforce management experience
- Experience with a Workforce Management application is preferred (Aspect, Verint. eGain)
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
