Supportive Housing Regional Manager

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community “home.”  Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.  

Why CommonBond Communities?:

• Work-life balance
• Competitive salary
• Employee referral program
• Comprehensive benefits package
• Employee recognition and rewards program
• A respectful and growth-oriented workplace
• A chance to make a difference in the community!
• Ongoing training and professional development

CommonBond Communities invites qualified applicants to apply for the Supportive Housing Regional Manager position at our Central Office in St. Paul, MN. The Supportive Housing Regional Manager is responsible for leading the design, planning, implementation, and evaluation of evidence-based, trauma informed, Supportive Housing Services. The Supportive Housing Regional Manager will supervise the coordinator staff working in Supportive Housing Communities and will provide training and coaching to additional staff with Supportive Housing units integrated into larger communities. 

ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS

Supervise Staff

• Provide leadership for staff and ensure that all services and programs delivered meet the needs for resident stability, advancement and independence. 
• Identify, hire and supervise appropriate personnel.
• Evaluate staff performance annually and on an ongoing basis. Provide staff feedback on an ongoing basis.
• Work with staff to identify and advance professional development goals
• Participate in CommonBond supervisor trainings and processes.
• Holds staff meetings to discuss global issues, and problem-solve solutions.
• Assures site staff receives updated training regularly to ensure proficiency and skill building.
• Provide coaching and training for staff working with residents leaving homelessness.
• Provide back-up coverage on evenings and weekends. 

Program Development & Evaluation

• Serve as a subject matter expert on Supportive Housing staying abreast of research, trends, evidence-based models and best practices.
• Design and implement Supportive Housing Services model, with emphasis on special populations including veterans, based on evidence based best practices including plans for assessment and ongoing case management with each resident.
• Management and oversight of Housing Support program
• Develop and manage policies and procedures for Supportive Housing Services. 
• Lead program evaluation efforts and quality assessment. 

Marketing Supportive Housing Units

• Working in collaboration with CommonBond’s Property Management team, develop and manage the procedure for leasing units to individuals who have been homeless.
• Serve as the liaison to Coordinated Assessment efforts in counties that have implemented this model.
• Foster ongoing communication for partner organizations who can serve as referral sources for units set aside for individuals who have experience homelessness.  

Program Administration

• Oversee timely and accurate reporting of data into internal and external data systems(including HMIS).
• Assure that Supportive Housing programs documentation, data privacy, and data entry functions and requirements are fulfilled.
• Develop and monitor agreements with partners.   
• Prepare other reports as requested.
• Prepare budgets and monitor monthly financial reports. 
• Participate in fundraising and grants management activities, such as grant reporting, budget oversight, and identification and collection of in-kind resources.
• Ensures compliance with all CommonBond policies and procedures.
• Respond to resident and team member complaints and conflicts in a positive and timely manner. 

Partnerships

• Represent CommonBond Communities with local Continuums of Care.
• Participate in Family Supportive Housing work group and other external collaborations in the area of Supportive Housing.
• Develop partnerships with other providers that are able to assist in meeting the service needs of residents.
• In select communities, provider oversight of third party provider’s implementation of Supportive Housing Services. 

Team Participation

• Participate on Advantage Services management team working collaboratively to enhance operations.
• Work collaboratively with the site Advantage Services and Property Management teams.
• Actively collaborate with the Property Management Regional Managers responsible for sites in portfolio.
• Participate in planning and leading Advantage Services staff meetings and training.
• Participate in administrative and strategic projects and complete other assignments as requested.

Professional Development 

• Develop a professional growth plan for continued training.
• Contribute to professional growth efforts of Advantage Services team.

MINIMUM REQUIREMENTS

• Associate’s or Bachelor’s degree in related field or at least four years experience in a related field.
• Three or more years experience implementing programs that address mental health, chemical health, and/or co-occurring disorders and homelessness.
• Three or more years experience implementing programs that use evidence-based models of intervention (e.g. IMR, supported employment, Supportive Housing).
• Knowledge and experience in Supportive Housing.
• Knowledge and experience working with Housing Support program.
• Working knowledge of Supportive Housing programs rules, regulations, policies, and procedures specifically Section 8, LTH, SHP and S+C.
• Experience with HUD and MN Housing data management and reporting (HMIS, APR, etc).
• Excellent interpersonal, verbal, and written communication skills
• Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
• Ability to network and develop community partnerships.
• Knowledge of community resources and service networks.
• Ability to work well in a collaborative team environment with both internal and external partners.
• Experience utilizing MS Office and web based programs.
• Ability to provide back-up evening and weekend coverage for crisis situations.
• Supervision experience.
• Be Certified in CPR and First Aid or have the ability to become Certified within six months of starting position.

PREFERRED SKILLS AND EXPERIENCE

• Knowledge and experience in using evidence-based, recovery-oriented tools and techniques and ability to train and support staff in learning.
• Master’s degree in Social Work, human services or related field.
• Five -years experience implementing programs that address mental health, chemical health, and/or co-occurring disorders and homelessness.
• Licensed Mental Health Professional
• Grant and budget management experience.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods of time.
• Ability to lift, carry, push and/or pull up to 50 lbs
• Ability to file documents.
• Ability to enter data into a computer.
• Ability to interact verbally with internal and external audiences.

OTHER REQUIREMENTS

• Must be willing and able to travel between sites.
• Must be willing and able to participate in a team-based rotating 24/7 on-call emergency response system.
• Must be willing to carry a cell phone.