Support Technician, Payment Systems

Job Summary

As a Support Technician for Payment Systems, you will play a pivotal role in empowering our small business clientele by offering tailored merchant services. Your primary responsibility will be to offer client support, and enhance payment processing systems; ensuring reliability, security, and optimal performance. Your expertise will extend to troubleshooting technical issues, providing ongoing customer support, and staying abreast of industry trends to recommend upgrades and new technologies that can enhance business operations.

Responsibilities

Implement Payment Solutions: Deploy payment processing systems tailored to the unique needs of each client, ensuring seamless integration with their existing operations.

Technical Support and Troubleshooting: Provide expert-level technical support to clients, quickly identifying and resolving issues that arise with payment processing systems to minimize downtime and maintain business continuity.

Training and Documentation: Develop comprehensive training materials and documentation for clients, enabling them to effectively use and manage their payment processing systems.

Customer Service Excellence: Respond to customer service calls with empathy and professionalism, ensuring timely resolution of queries and issues related to payment processing. Act as the first point of contact for troubleshooting, demonstrating a commitment to client satisfaction.

Stay Informed on Industry Trends: Continuously monitor developments in payment technologies and financial regulations, recommending and implementing upgrades or new solutions to keep the business and its clients at the forefront of payment processing.

Requirements

Educational Background: High school diploma or equivalent

Technical Proficiency: Basic understanding of payment processing systems and platforms, as well as familiarity with programming languages is an asset but not required.

Analytical Skills: A keen eye for detail and the ability to understand complex systems.

Communication Skills: Excellent verbal and written communication skills.

Adaptability and Continuous Learning: Willingness to continuously learn and adaptability to change and eagerness to take on new challenges.

Teamwork and Collaboration: Ability to work effectively in a team environment, collaborating with other technical and non-technical staff to deliver optimal payment solutions to clients.

Please note no previous work experience in payment solutions is required and training will be provided for this position.

If you meet the above requirements and are excited about starting your career in tech support, we would love to hear from you! Please submit your resume for consideration.

Job Type: Full-time

Pay: $19.50 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Ability to Commute:

• Culpeper, VA 22701 (Required)

Ability to Relocate:

• Culpeper, VA 22701: Relocate before starting work (Required)

Work Location: In person