I.T. Field Technician/Support Representative for MSP

ob description

Slable is a small I.T. consulting firm (managed services provider, or MSP) based out of Fairfax, VA. We offer computer/network support, VoIP telephone systems, website/server hosting, and much more. While our office is in Fairfax, we service businesses across the D.C. metro area.

We are looking for additional reliable full time technicians working on a scheduled and an on-call basis to assist with our day-to-day operations which include servicing computers, phone systems, and networks. Depending on the day you could either be out in the field or at a desk in our office.

Prior experience working at an MSP is a huge plus.

***All resumes not meeting the specified criteria in this listing will be deleted***

--------------------------------------------------------------------------------------

Eligibility (DO NOT APPLY IF YOU DO NOT MEET THESE REQUIREMENTS):

- Must be 18+ with a clean valid driver's license

- Must have a car available at all times; please do NOT apply if you do not have reliable transportation (gas costs are reimbursed if not using a company vehicle)

- Must be able to respond to emails and texts after-hours when emergencies arise

- Must be able to sit, stand, kneel, or use a computer for prolonged periods of time

- Must be able to lift and carry heavy items, as well as climb ladders

- Must have flexible shift availability, including nights and weekends, for scheduled maintenance and/or emergencies

- Must demonstrate excellent verbal and written communication skills as well as strong telephone and customer service skills (strong writing skills are a REQUIREMENT)

- Must possess strong analytical skills, and effective interpersonal relationship skills

--------------------------------------------------------------------------------------

Benefits:

- Paid Vacation & Holidays

- 100% Employer Paid Health Insurance (for employees AND their families)

- 401(k) with 4% Employer Match

- 100% Employer Paid Life Insurance & Short/Long Term Disability Insurance

- Casual Dress Office

- Pet Friendly Office

- 100% COVID-19 Vaccinated Staff

--------------------------------------------------------------------------------------

Job Details (DO NOT APPLY IF YOU DO NOT MEET THESE REQUIREMENTS):

- Interact heavily with customers via telephone, email (proper writing skills are a MUST), and in-person.

- Assist and educate/train customers on use of our products and services.

- Ability to absorb and comprehend computer functions and features to effectively troubleshoot and resolve issues related to software and hardware applications.

- Participate in team meetings, providing input and suggestions to further increase productivity.

- Learn new programs and methods as required (you will need to be incredibly savvy figuring out new technologies).

- Perform other various duties as assigned, even if they do not directly relate to job title.

- Lift up to 40lbs

- Work on-call shifts as needed

--------------------------------------------------------------------------------------

Required Technical Experience:

- Basic knowledge of a computer, its parts, and general inner-workings

- Basic knowledge of computer networking, security, and storage fundamentals

- Basic knowledge of backup and storage architecture

- Basic ability to troubleshoot standard electronics (e.g. computers, printers, televisions, etc).

- Basic ability to build a new computer, or replace parts on an existing computer such as laptop screens/keyboards

--------------------------------------------------------------------------------------

- Should have basic knowledge for at least TWO of the following server side operating systems and applications:

-- Windows Server 2016/2022

-- Virtualization (Hyper-V and VMWare...KVM, Xen, and OpenVZ are a BONUS)

-- Windows Terminal Services (Remote Desktop Protocol)

-- Windows Active Directory and Group Policy (modifying GPOs)

-- Unix-based platforms (BONUS)

-- cPanel/WHM (BONUS)

--------------------------------------------------------------------------------------

- Must have basic knowledge for at least TWO of the following user-side applications and operating systems:

-- Windows 10/11

-- Mac OSX

-- iOS and Android

-- Microsoft Internet Explorer/Edge, Mozilla Firefox, or Google Chrome

-- Microsoft Outlook & Teams

--------------------------------------------------------------------------------------

- Must have basic knowledge in TWO of the following misc areas:

-- DNS and DHCP

-- IMAP and SMTP

-- Network Connectivity

-- Google Workspace

-- Office365

-- VoIP (no particular brand/manufacturer, but preferably experience on the administrative side)

--------------------------------------------------------------------------------------

The following are a list of things that are a plus, but not required:

- CompTIA A+, Network+ or Linux+ Certifications

- CCENT, CCNA, & CCNP Certifications

- Basic website design skills such as editing small sections of HTML or CSS, and administering Wordpress/Drupal environments

- Hands on experience with installing computer cabling such as punching down cat5e/6 patch panels, or running cable drops

- Hands on experience using power tools to do basic tasks such as mounting TVs or server cabinets

- Familiar with fiber environments such as types of fiber, SFPs, etc

- Experience with scripting and automation

- Experience with Juniper/Vyatta/Cisco routing/switching platforms including routing protocols such as RIP, OSPF, and BGP (HUGE PLUS)

- Configuring VLANs, router firewall policies, and other mid-level networking experience (HUGE PLUS)

- SQL and Database Service Knowledge (HUGE PLUS)

- Familiar with deploying and maintaining Apache configurations (HUGE PLUS)

- Able to support various mail servers such as Exchange, Exim, and Sendmail (HUGE PLUS)

- Experience with physically configuring and deploying servers in a data center environment (HUGE PLUS)

- Ability to compile Linux applications: PHP, Apache, Kernel, FTP, MySQL (HUGE PLUS)

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• Help desk: 1 year (Preferred)

Ability to Relocate:

• Fairfax, VA 22030: Relocate before starting work (Required)

Work Location: In person