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Form of work
SalaryIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
About Us:
At Storage Commander Software, part of the Fullsteam family of companies, we're at the forefront of revolutionizing Self-Storage management. With a rich history spanning over 25 years, our commitment to excellence has positioned us as a leading provider of innovative software solutions tailored for the Self-Storage industry. We take pride in empowering storage facility owners and managers with cutting-edge technology that streamlines operations, enhances efficiency, and drives business success.
Our Mission:
Our mission is to empower storage professionals by providing them with the tools they need to excel in an ever-evolving industry. We believe in creating software solutions that not only meet but exceed the unique challenges faced by Self-Storage businesses. As a team, we are dedicated to staying ahead of industry trends, anticipating our clients' needs, and delivering solutions that make a tangible impact on their operations.
Job Summary:
As a Support Technician I at Storage Commander Software (Space Control), you will be an integral part of our customer-focused technical support team, dedicated to resolving software-related issues and ensuring a seamless user experience. Your primary responsibility will be to Answer calls and emails from customers requesting technical support or training pertaining to all aspects of the software, escalating complex cases to engineers or supervisor as necessary. Prepare instruction documents and how-to guides for publication on the web site. The role demands exceptional problem-solving skills, and effective communication to deliver high-quality support services.
Primary Responsibilities:
- Communicate with customers over the phone, email, or remote connections to resolve issues.
- Create detailed case documentation, instruction documents and how-to guides.
- Recreate and document issues found by the customers prior to escalating complex cases to the Support Supervisor
- Provide walk through orientation and training for new customers.
- Respond to customer concerns quickly, effectively, and courteously.
Primary Qualifications:
- Able to communicate clearly in both written and verbal forms of communication.
- Windows security and network trouble shooting knowledge.
- Good written and verbal communication skills required.
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
- Ability to work in a team environment and/or independently.
EEOC & ADA Statement:
Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final candidate must be able to pass a background check.
