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Form of workAt New Verticals, we’re building and scaling new ways to delight our customers, leveraging the DoorDash platform. The New Verticals Operations team is focused on delivering leading fulfillment quality experience to consumers across the Convenience, Grocery, Alcohol, and Retail businesses.
About the Role:You will support intraday and holiday quality management across New Verticals. You will execute standard operating procedures, use internal tools, and interact with our Customers, Merchants, and Dashers. Your work will keep a pulse on the heart of our New Vertical operations and help detect fulfillment challenges before they become widespread and persistent. You will be an active contributor to new pilot initiatives that we test and build out to improve our user experience.
You're excited about this opportunity because you will…- Work directly with one of DoorDash’s newest and most exciting products
- Build and shape what success will look like for the New Verticals Specialist role
- Execute daily workflow assignments to meet service-level agreements.
- Identify areas in our processes/playbooks that need greater clarity and collaborate with your manager and cross-functional partners to improve our processes or playbooks.
- Monitor and provide updates on intraday metrics related to user experience
- Use internal tools to reactively and proactively solve problems
- Reach out to Customers, Merchants, and Dashers through phone, text, or chat
- Create/improve process documentation to support experiments and initiatives
- Support new operational processes and pilots
You have experience as a leader in one of these industries: field operations (including military experience), logistics, fulfillment, or administrative / facilities roles. You have a passion for customer service, ideally in a high-growth environment such as tech or business, and are ready for a new challenge.
- You want to work cross-functionally with other employees and teams that you may not have worked with before
- You have a strong understanding of Google Suite/Excel formulas and like finding ways to simplify working with large amounts of data.
- You are strongly committed to building and supporting a trusting team culture; relying on your teammates for help and guidance and providing insight when needed is your strong suit.
- You may be required to work any day of the week and some holidays across daily operating hours.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
CompensationThe location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.
DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.
DoorDash also offers benefits for part-time employees which include a401(k) plan including an employer match, paid vacation, paid sick time, paid parental leave, and several paid holidays.
In addition to base salary, the compensation package for this role also includes opportunities for equity grants.
Applications for this position are accepted on an ongoing basis
