Support Specialist

Remine is revolutionizing real estate technology by developing a digital real estate platform for real estate agents, lenders and consumers to use throughout the real estate lifecycle - from listing or buying to close. We've quickly grown our footprint and now serve the majority of Realtors in the US - over 1,000,000 real estate professionals. We are headquartered in Northern Virginia with remote employees across the US and in Canada. 

The Customer Support Specialist will serve as the first point of contact for incoming questions or concerns about our web-based app. Our goal is to make a personal connection with everyone that reaches out to the Remine team while getting them the help they need in a quick, professional and friendly manner. The Customer Support Specialist also serves as the voice of the customer: recognizing, interpreting and internally communicating the trends in customer feedback (including their successes and pain points) which are so critical to us as a business. 

In order to solve problems, find workarounds and effectively understand customer feedback, our Customer Support team possesses both an in-depth knowledge of our product as well as a solid understanding of our customer base. Cross-departmental communication and collaboration is key here, and in this role you'll thrive in a fast-paced, challenging environment, knowing you are making a difference not only in the lives of the individuals that make up our customer base, but in the future success of our company as well.

What You'll Be Doing

• Take ownership of the incoming help requests sent to Remine over email, phone and chat and see each request through to resolution.  
• Own the customer experience and drive satisfaction. 
• Share feedback with the rest of the team and across the organization on possible ways to improve product and processes. 
• Contribute towards the development of a strong team environment by upholding high work standards. 

What We're Looking For

• Excellent written and verbal communication skills 
• 2+ years of experience in a customer-facing role 
• A demonstrated desire for continuous learning and personal development 
• A tech-savvy, analytical and process-oriented mindset 
• A solid understanding of the web-app and/or real-estate industry space 
• A strong sense of customer empathy 
• The ability to multi-task and prioritize your workload 
• Demonstrates effective critical thinking skills to problem solve
• Are legally allowed to work in either the United States or Canada 
• Are flexible, and can work evenings or weekends as needed 

We'd think you're even MORE awesome if you:

• Have experience as a real estate professional 
• Have previous experience in a fast-paced tech startup environment 
• Have experience with Zendesk  
• Have experience with Atlassian/Jira
• Have experience with Slack

Benefits

• Remote-first with access to shared spaces
• Unlimited PTO + 14 Paid Holidays
• Excellent benefits package that includes medical, dental, vision, 401(k), and more
• Annual training budget dedicated to your professional development

Remine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.