Support Services Specialist [Part-Time]

JOB TITLE

SALARY

FLSA STATUS

PROGRAM

MANAGER

Support Services Specialist

$21.60 / hour

Non-Exempt

Support Services

Director of Support Services

WORKDAYS

[ ] Monday

[ ] Tuesday

[ ] Wednesday

[ ] Thursday

[X] Friday

[ X ] Saturday

[ X ] Sunday

Part Time: 25 hours per week

Schedule: Friday, Saturday, and Sunday

Potential Hours: Between 8am and 8pm

JOB SUMMARY

We are looking for a pleasant, dedicated Support Services Specialist who will be the first point of contact and resource for our clients, staff, and visitors.

The Support Services Specialist will play a critical role in creating and maintaining a secure and affirming environment for clients to meet their service needs and goals. The Support Services Specialist will manage reception and mail as well as provide general coverage support to the Drop In Center. The Support Services Specialist will also coordinate, deliver, and supervise laundry, showers, meals, supplies, and donations for clients as needed. The ideal candidate will be compassionate and provide exceptional customer service to assist clients in navigating their care, especially under pressure in the event of high crisis situations.

A client-centered and trauma-informed approach is essential. The goal of the Support Services Specialist will be to ensure clients are provided the information and resources they need day to day and connected to care and their care teams as needed.

DUTIES & RESPONSIBILITIES

Supervisory Responsibilities:

• None.

Duties

• Greet, assist, and direct clients and visitors promptly and appropriately.
  • Manage front door and virtual door assistant (ButterflyMX).
  • Track and record client traffic through the appropriate systems, ie. lobbytrack.
  • Conduct assessments and provide appropriate referrals for clients as needed.
  • Respond to complaints and de-escalate clients and visitors as needed.
• Answer and direct phone calls to the appropriate extension; respond to inquiries and provide requested information as needed.
• Manage mail system and deliver mail to clients.
  • Ensure all incoming client mail is organized and filed appropriately.
• Monitor and supervise clients in open areas, including reception, community room, and bathrooms.
• Coordinate and supervise client laundry and showers.
• Manage and deliver client supplies and donations.
  • Track inventory and submit supply needs to the appropriate system, ie. Staples order.

Additional Duties

• Document daily services, and maintain data in a timely manner.
  • Complete incident reports, progress notes, and lobbytrack as needed.
• Communicate with care team, IT and Facilities, and program supervisors.
• Maintain client confidentiality and quality care.
• Handle complaints confidently and with compassion.
• Treat clients with empathy and respect.
• Attend mandatory staff meetings, training, and regular supervision.

EDUCATION & EXPERIENCE

[X ] High School

[ ] Vocational Training

[ ] Undergraduate Degree

[ ] Masters Degree

• Experience working directly with LGBQ and TGNCNB youth.

REQUIRED SKILLS & ABILITIES

• Compassion and empathy.
• Cultural consciousness and competency.
• Highly organized.
• Ability to multitask and manage different priorities under pressure.
• Ability to work independently and with others.
• Ability to use resources to problem solve.
• Effective verbal and written communication.
• Effective computer skills and proficiency in Microsoft Office and Google Suite.

Physical Requirements

• Some heavy lifting, reaching, and bending.

PREFERRED QUALITIES

Transgender & gender non-conforming people are encouraged to apply. Bilingual (Spanish) speaking people are encouraged to apply.