Support Services Manager

Reporting to the Associate Vice President, Financial & Support Services includes, this position is responsible for the administration of: Mail Services, Print Shop, Shipping & Receiving, Property Control, Surplus Property, and Record Retention. This position provides oversight and leadership; evaluates and implements efficiencies into operational procedures and policies and is responsible for program oversight and day-to-day operations. Work requires participation in planning and program development activities and independent determination of methods to meet programmatic and administrative goals. Incumbent will be expected to provide for training, professional development and evaluation of all department employees including student and temporary workers within this area.

• Administration of Mail Services, Print Shop, Shipping & Receiving, Property Control, Surplus Property, and Record Retention.
• Provide management and day-to-day oversight, direction, and financial oversight for successful operation within laws, regulations, policies,procedures, and established guidelines
• Serve as Records Retention Officer for the University and its related entities and evaluate the impact of retention practices, making recommendations for policy/procedural changes. Interpret, update, and maintain record retention and disposition schedules and ensure that requirements are conveyed to the University and maintain the centralized record retention repository.
• Chair the Campus Property Survey Board.
• Assist with setting priorities, determining methods, and troubleshooting issues.
• Develop and maintain relationships with external vendors and service providers to ensure quality and cost-effective services for the department.
• Assess the department's budget, identify cost-saving opportunities, and make financial recommendations.
• Prepare and deliver regular reports on the performance and efficiency of the Support Services provided by the department to senior management and relevant university committees.
• Oversee, lead, and evaluate the work of employees to ensure satisfactory program and operational results.
• Monitor work operations on a daily basis and actively assist, or provide direction, as required.
• Interpret and implement University policy as it applies to the programs and employees.
• Perform manager tasks as required for submitting appropriate HR and payroll documentation for supervised employees.
• Perform employee evaluations, listen to employee concerns, and appropriately take action to resolve issues.
• Coordinate, instruct, guide, and track the work of others to maintain expected levels of productivity.
• Communicate with the staff and management to maintain a healthy work environment.
• Promote professional development of employees.
• Serve on various university committees, as required/appropriate.
• Provide creative and positive solutions to problems, assist with the development and implementation of solutions to problems.
• Recommend modifications to department or policies pertaining to programs as needed.
• Implement operational objectives and assist in determining the organizational structure and to achieve desired results.
• Stay informed about industry best practices and technology trends to recommend updates and improvements to department services and operations.
• Engage in strategic planning to align the department's goals with the broader university's mission and objectives.
• Other duties as assigned.

Experience:  Five (5) years of progressive experience in shipping/receiving, asset management, mail services, purchasing, or other acceptable business services with at least two years of lead/supervisory experience.

• Experience in management within a public institution, preferably in higher education.
• Previous experience with supervision of multiple employees with varied job duties and skill levels.
• Experience and understanding of California State Administrative Property Guidelines.
• Experiences using database programs/automated accounting systems (PeopleSoft).
• Certified Professional Property Specialist (CPPS), Certified Professional Property Administrator (CPPA), or Certified Professional Property Manager (CPPM).

• Experience with work policies, practices, and procedures of the assigned areas.
• Experience in exercising independence in interpreting and communicating policies and procedures, determining and achieving strategic goals and objectives.
• Experience in managing employees in a manner that establishes an efficient and positive work environment.
• Basic knowledge and understanding of supervisory principles and practices.
• Experience in making sound and fiscally prudent decisions, implementing strategies and performing on-going operational assessment for effective services.
• Experience in the oversight of day-to-day tasks and in providing effective direction to operational support staff to ensure project and operational results.
• Demonstrated computer skills in using Microsoft Outlook, Excel, Word, and Power Point.
• Demonstrated skill in using and generating reports from Microsoft applications and automated computer systems.
• Ability to prepare written reports and presentations and to make verbal public presentations.
• Ability to independently determine approaches to projects and priorities and be accountable to the results
• Demonstrated excellent customer service skills.
• Ability to effectively communicate both in writing and verbally.
• Ability to effectively provide input and influence over institutional objectives and long term goals.
• Demonstrated ability to use ingenuity to recommend and implement new approaches and solutions to address operational goals, resolve conflicts and/or address operational problems and issues.

California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

Clery Act Disclosure

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply.  The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:  Voluntary Self-Identification of Disability PDF Form.

CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.