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SalaryOverview:
The Support Engineer is the central IT figure for campuses to manage operations across several regional facilities in both remote and onsite management modalities. This role demands high-level collaboration, notably with the campus leadership and Academic Technology Media Coordinators, and navigation of IT projects under the IT Director’s general guidance. Critical to the role are advanced communication skills for engaging with campus associates and coordinating with external vendors. Success depends on an appropriate mix of technical acumen, project management skills, and collaborative proficiency, ensuring comprehensive IT support & leadership in a multi-campus academic setting.
Why Choose Concorde?
Other Comments:
Support Engineer I
*Position is remote from Florida*
At Concorde Career Colleges, Inc., we believe in the power of education to transform lives and communities. We are on a mission to prepare the next generation of healthcare and dental professionals who will make a meaningful impact in the world. Our 17 campuses across eight states are dedicated to providing students with the knowledge, skills, and support they need to succeed in high-demand careers in nursing, dental, respiratory, diagnostic, and other healthcare fields. Accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and the Council on Occupational Education (COE), Concorde is committed to excellence in education.
Summary:
The Support Engineer is the central IT figure for campuses to manage operations across several regional facilities in both remote and onsite management modalities. This role demands high-level collaboration, notably with the campus leadership and Academic Technology Media Coordinators, and navigation of IT projects under the IT Director’s general guidance. Critical to the role are advanced communication skills for engaging with campus associates and coordinating with external vendors. Success depends on an appropriate mix of technical acumen, project management skills, and collaborative proficiency, ensuring comprehensive IT support & leadership in a multi-campus academic setting.
Why Choose Concorde?
- Impact the lives of students and contribute to community development.
- Embrace a mission-driven environment that values growth and compassion.
- Access continued professional development and growth opportunities.
- Participate in personal and community development initiatives.
- Benefit from education reimbursement for associates and tuition reduction programs.
- Competitive Salary and Comprehensive Benefits Package.
Your Responsibilities:
- Perform configuration and installation of end user workstations, laptops, printers to include all- in-one shared print devices, and phones.
- Perform remote and on-site analysis, diagnosis, and resolution of workstation, laptop, printer, email, phone, and some basic network issues (e.g., routers, firewalls).
- Receive and respond to incoming calls, texts, emails, and postings from IT Help desk regarding user issues within the scope of responsibilities as described in the summary.
- Work collaboratively with the Academic Technology Media Coordinator.
- Act as lead or assist on small to medium-sized IT projects as instructed by the IT Director.
- Maintain all assigned campus inventory and documentation.
- Liaise with vendors and 3rd party support resources as needed.
- Preempts potential problems and provides effective solutions.
- Serve as primary resource for on-boarding staff resources including all hardware and email. Includes termination processing.
- Perform miscellaneous job-related duties as assigned.
Your Qualifications:
- Act as lead or assist in small to medium-sized IT projects, with general oversight from the IT Director.
- Work collaboratively with the Academic Technology Media Coordinator & campus leadership to ensure IT systems and solutions are functioning properly.
- Preempt potential problems and devise effective solutions based on ongoing communication with the campuses.
- Liaise with vendors and third-party support resources to implement solutions.
- Perform remote and on-site analysis, diagnosis, and resolution of various IT issues.
- Serve as the primary resource for onboarding and offboarding staff within the IT stack.
- Receive and respond to incoming communications from the IT Help Desk, addressing user issues effectively and showcasing responsive customer service skills.
- Maintain all assigned campus inventory and documentation.
- Remotely manage endpoints and devices using available tools and installed agents.
- Perform miscellaneous job-related duties as assigned.
Other Comments:
- This role may be required to travel occasionally, and work after-hours or weekends as necessary to perform tasks that may otherwise cause a disruption.
At Concorde, we're on a mission to empower individuals to achieve their career goals and make a meaningful impact on their communities. Join us as a Support Engineer and be part of a team that's dedicated to transforming lives.
Equal Opportunity/Affirmative Action Employer
Concorde Career Colleges is a proud Equal Opportunity and Affirmative Action Employer. All qualified applicants, regardless of race, color, genetic information, national origin, religion or belief, sex, affectional or sexual orientation, gender identity or expression, immigration status, ancestry, age, marital status, disability, or protected veteran status, are encouraged to apply and will receive equal consideration based on merit, qualifications, and business need.
