Support Case Operator

About CellCore Biosciences

CellCore Biosciences is an emerging industry leader who first introduced the concept of foundational medicine to the nutritional supplement industry. Our products promote the body’s natural ability to detox through the utilization of Carbon Technology.* We are dedicated to providing products, support, and education to help our customers understand how to approach root cause solutions in a whole new way.

What will I be doing?

Customer Support is critical within the company to ensure we have happy customers who stay with us, grow their business with us and get value out of our product.

The Support Case Operator will be expected to:

● Take incoming phone calls and enter data into a case form to be routed to our Support Specialists for resolution

● Be detail oriented and accurate with data entry. We pride ourselves on being able to understand each customer’s needs deeply. We believe in empathetic, transparent and solution-focused support and communication.

Must-Have Skills:

● Customer Support Experience in a call center environment

● Ability to consistently follow calls scripts and not deviate

● Genuine passion for speaking to and supporting customers

● Strong ability to prioritise and manage competing priorities

● Excellent written and verbal communication skills

● Ability to think on your feet and context switch when needed

● Be thorough, detail-oriented, and self-motivated

Career development is important to us. We don’t believe in formal dress codes. We prefer business casual. CellCore currently offers a range of benefits including Medical, Dental, Life, AD&D, Short-Term Disability, and wellness perks. We also believe in taking time off for you. We offer 3 weeks paid time off days, plus 11 paid holidays off on a yearly basis. Culture also matters here and helping you become the most amazing version of yourself is how we structure and manage our teams. We live by five core values and they permeate everything we do, everything we create, and everything we are:

1. People First

2. Excellence & Integrity

3. Congruent

4. Extreme Ownership

5. Intentionally Disruptive

CellCore is an equal opportunities employer and we value diversity at our company.

CellCore does not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.