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SiteZeus is hiring a Support Analyst to join our growing Support Team! Our ideal candidate is curious, collaborative, and dependable. They enjoy engaging with people, have strong team skills and is an innovative problem-solver with a love of learning.
SiteZeus is a location intelligence SaaS platform based out of Tampa, FL and founded in 2013. We are a remote organization focused on company culture, industry changing technology, and employee value. Our customers use SiteZeus to make better decisions about where to build their next physical locations, and how to optimize their investment in existing locations. We empower brands to pick the very best locations by employing the very best people and giving them the tools to succeed.
This is a remote (work from home) position.
Expected Salary Range: $40,000 - $50,000
Responsibilities and Duties
- Aid customers with internal projects.
- Responsible for active and timely client support of Level 1 and Level 2 helpdesk issues.
- Provide exceptional customer service in person, phone, in-app chat, and email.
- Will act as account executive for a set of client accounts, becoming the point of contact for support and implementation.
- Assist clients in building custom projects and models.
- Perform user administration duties.
- Create ad hoc reports outside of the product, including client sales prediction and performance analysis, demographic analysis, and mobile data analysis.
- Virtual training of clients, including scheduling and setting agenda.
- Onboarding of junior team members.
- Aid the Customer team with internal projects.
- List of duties is not exhaustive and may be expanded depending on company needs.
Qualifications
- Advanced Excel skills, including writing VBA, using formulas to clean/reformat data, combining data from multiple sheets (VLOOKUP/XLOOKUP), etc.
- Experience with analyzing data, drawing insights, and presenting to clients.
- Ability to troubleshoot basic technical issues.
- Familiarity with mapping products.
- Typing skills, excellent written and oral communication skills.
- Ability to learn quickly with minimal training.
- Highly motivated with team-oriented attitude.
- Flexible and adaptable in fast paced environments.
- If in lieu of experience, a degree in a technology related field is a must.
- Understanding of both business and technology (real estate or specific industry knowledge is a bonus!)
- GIS experience is a nice-to-have.
Benefits
- Unlimited PTO that we encourage you to use *
- Flexible work hours
- 401(k); health, vision, dental, and legal insurance; and other traditional benefits *
- Paid parental leave *
- Paid monthly community service time *
- Paid company summits
- Wellness programs to make your work-life balance better than ever
- Equity gaining opportunities after one year of employment (based on performance) *
- Monthly incentive opportunities for meeting sales goals (This is in addition to listed compensation)
* For Full Time Employees
Core Values
- Grit- Find a way to solve problems and overcome adversity.
- Candidly Coachable- Be direct yet empathetic with your team members.
- Urgency- Act with a high sense of urgency.
- Team Mentality -Put the team's needs ahead of your own.
- Unicorn - Be exceptional in the pursuit of your craft.
Hiring Process
We will reach out or send a rejection notice to most candidates within one to five business days of their application submission. SiteZeus promises professionalism and respect for your time in every step of the process.
- Quick screening with our HR specialist
- Interview with the hiring manager
- Group interview with team members
- Final interview with executive leadership
About Us
SiteZeus is an equal-opportunity employer that celebrates diversity, culture, and the human experience. We go above and beyond to ensure that all team members feel comfortable about who they are and the contributions they make to our mission. Our team is highly encouraged to find a balance that allows for optimal fulfillment at work and home.
All applicants must be legally authorized to work within the United States. All roles may require corporate communication skills and prolonged periods of sitting at a desk or working on a computer. Degree requirements and preferences may be substituted for bona fide work history or relevant experience.
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