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Form of workRequisition No: 824010
Agency: State Courts System
Working Title: USER SUPPORT ANALYST - 22001659
Pay Plan: State Courts System
Position Number: 22001659
Salary: $3,661.42 (monthly)
Posting Closing Date: 03/15/2024
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SECOND DISTRICT COURT OF APPEAL JOB
OPPORTUNITY BULLETIN
POSITION TITLE: User Support Analyst Closing Date: March 15, 2024
POSITION NUMBER: 001659
SALARY: $3,661.42 (monthly)
LOCATION: *Tampa / St. Petersburg
*The court's interim headquarters is in downtown Tampa, pending the completion of a new courthouse in downtown St. Petersburg in 2025.
EXPERIENCE:
Four years of administrative and computer-related experience. Post-high-school education or IT certifications may substitute for experience.
KNOWLEDGE
SKILLS & ABILITIES:
The USER SUPPORT ANALYST is an entry-level position that provides technical help to users with computer difficulties by answering questions and walking users through steps to resolve issues remotely or in person. The successful candidate will demonstrate organizational and problem-solving skills in working with information technology. The USER SUPPORT ANALYST is expected to be skilled in using Microsoft 365 Suite, SharePoint, Teams, and Adobe DC. They will be responsible for installing routine hardware and software updates as directed. Knowledge in the audio-visual field is desirable. Other duties will include maintaining records of court property, administering the phone system, scheduling and streaming Zoom events, troubleshooting printers, scanners, and other peripherals, and supporting general administrative activities. After a successful six-month training period, the position may offer occasional opportunities to work from home. The USER SUPPORT ANALYST is one of three IT staff in the organization who work closely with each other and the administrative team. The USER SUPPORT ANALYST works under the general supervision of the systems administrator and chief deputy marshal.
BENEFITS:
A comprehensive selection of State of Florida employee benefits, including membership in the Florida Retirement System, optional enrollment in a subsidized Health insurance plan, optional enrollment in Life, Dental, and Disability insurance plans, and paid $25,000 term life insurance. For more information on the benefits available to State of Florida employees, visit http://www.myflorida.com/mybenefits/.
HOW TO APPLY: Submit a cover letter, resume, and current State of Florida application in one (1) PDF file to:
2DCA_HR@flcourts.org
Please note USER SUPPORT ANALYST
in the subject line of your email.
All offers of employment will be subject to a satisfactory criminal history check.
Equal Opportunity Employer: We do not discriminate based on race, religion, color, sex, age, genetic information, national origin, or disability.
Florida Relay Service (Voice) 800-955-8770, (TDD) 800-95
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
