Support Administrator (Hybrid)

About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The purpose of the Support Administrator is to optimize efficiency and continuity of operations within Product Support by taking ownership of administrative tasks like onboarding, licensing, documentation, and coordinating recurring tasks across teams. This role will help managers stay focused on important projects and team leadership by ensuring day-to-day tasks are proactively managed and new hires are operational quickly through streamlined onboarding.
Responsibilities:

• Coordinate cross-functional administrative tasks with Support Management, Directors, and other teams. Act as liaison for administrative needs and task tracking.
• Maintain and configure support tools and systems including Zendesk. Ensure proper configuration, access controls, and workflows.
• Track and manage licenses for all software and tools used within Product Support. Ensure licenses are up-to-date and provide license reports.
• Document configuration, access controls, and workflows for support systems and tools. Create and maintain support documentation and guides.
• Assist with onboarding of Product Support team members by configuring access and setup of accounts across all systems and tools.
• Track and coordinate quarterly and annual recurring tasks, projects, and processes including reviews, updates, and training cadences.

Minimum Qualifications:

• Two-year degree preferred but not required
• Experience with Gmail and Google Docs
• Experience with Zendesk preferred
• Experience with user and license management preferred
• Experience coordinating tasks and projects
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate integrity, accountability, respect and
• commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits .
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.