Supervisor, Testing (Hybrid)

Job Description
Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
Trustmark is currently seeking a Supervisor, Testing, to join the team. This is a hybrid work arrangement position with 3 days in the office in Lake Forest, IL, and 2 days remote.
This individual will be responsible for ensuring all enrollment system configurations meets the needs of our customers. Manage the daily operations of the team, creating performance metrics, providing continuous feedback, and conducting quarterly performance reviews. Be an advocate for our customers and will work with both internal and external customers to ensure all deadlines and requirements are met.
Key Accountabilities:

• Management of team. Create team metrics, and set challenging individual goals. Conduct performance reviews quarterly and provide continuous feedback to team members; educates/trains/coaches team on best practices.
• Ensure all case configurations meet the required timelines and all company standards are met; research and resolve issues.
• Manages the Enrolltech case calendar & short turn requests.
• Work with Implementation team, Case Builders, and other areas as needed to create and implement.
• Improved workflows, or system enhancements to improve the customer experience.

Education and Experience:

• Bachelors Degree with 0-2 years related experience or High School Diploma with 2-4 years related experience.
• Demonstrated experience in quality management and process improvements.
• Previous experience with developing performance metrics.
• Demonstrates consultative solutions in customer problem solving.
• Technical aptitude. Ability to learn technical systems and software.
• Proficiency in MS Office suite.

Preferred

• Prior experience using enrollment software.
• Excellent verbal/written communication skills.
• Knowledge of insurance products.
• Project management skills.
• Minimum of 2 years prior supervisory experience in coaching, mentoring, and training staff.
• Selerix experience.

Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.