Supervisor-South

Summary:This position is responsible for the overall operation and management of a retail store, actively engaged in selling donated and new merchandise to derive a net profit by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

Educate customers and the community about the mission and vision of the organization.

Demonstrate our core values through actions and words.

Meet store production requirements and standards on a daily basis.

Utilize Kaizen to create a steady production flow of donations to the sales floor and to keep production/ dock areas clear of donation build up.

Promote a safe working/ shopping environment by following and holding employees accountable for all safety policy and procedures.

Serve on the safety committee.

Enforce security and loss prevention procedures, including ensuring sales transactions are processed and reported accurately, all monies are collected, counted and deposited.

Create a positive, courteous, and efficient experience for our shoppers and donors.

Ensure achievement of monthly and yearly sales goal, meeting the assigned expense to revenue percentage assigned to store.

Maintain merchandising guidelines for both new and donated goods.

Supervisory Responsibilities

This position directly manages 2-5 subordinate store management staff. It also directly supervises 8+ non-management employees. The position also has a role in the training and development of those staff, with additional responsibilities including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or GED.

Language Skills

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should be proficient in Microsoft Office Suite and have knowledge of proprietary software as needed.

Certificates, Licenses, Registrations

Must have a current TXDL with a driving record acceptable to the Agency automobile insurance liability carrier. Must be able to provide proof of insurance on personal vehicle.

Other Skills and Abilities

Bilingual skills a plus.

Other Qualifications

Must be able to travel within the Goodwill territory for monthly manager meetings. Must be able to work a flexible schedule, including nights and weekends.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.