Supervisor, Raffle Ambassador

JOB TITLE: Supervisor, Raffle Ambassadors

DEPARTMENT: Community Affairs

ORGANZIATION: Chicago Cubs

REPORTS TO: Development Specialist, Cubs Charities

FLSA STATUS: Nonexempt

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports an entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY

THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball’s National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1914, making it the second oldest ballpark in Major League Baseball.

HOW YOU’LL CONTRIBUTE

This role helps to oversee and manage Cubs Charities’ largest in-game fundraiser – 50/50 Raffle – during all Cubs’ home games. The position is responsible for managing Raffle Ambassadors, providing consistent communication and administrative support, training, scheduling and oversight of Raffle Ambassadors during shifts as well as assisting with game-day related duties for the 50/50 Raffle in partnership with another 50/50 Raffle Supervisor.

THE DAY-TO-DAY:

• Co-lead the Raffle Ambassadors; assist with recruitment, selection, training and performance management of Raffle Ambassadors
• Effectively manage Raffle Ambassadors, disciplinary protocols, and coach team on successful selling technique
• Coordinate and manage game-day staff assignments, goals and incentives within the 50/50 program
• Complete ballpark walkthroughs to evaluate selling locations and provide recommendations and feedback
• Track daily and seasonal progress of each seller and program as a whole
• Work with Events Scheduler to schedule ambassadors in ABI and assist with other office administrative duties; assist and organize raffle and associate office supplies
• Work cohesively with third-party vendors coordinating raffle technology to ensure seamless game-day execution
• Effectively communicate and deliver the most up-to-date information regarding Cubs Charities programming to Raffle Ambassadors, seasonal associates and fans
• Promote the Cubs Charities brand and mission by being present for majority of home games and helping sell raffle tickets to patrons in and around Wrigley Field, if needed
• Accurately record daily game revenue and season totals
• Collaborate with Raffle Ambassadors and Development Specialist to implement innovative ideas to maximize donation revenue
• Respond to requests from management and Specialist in a timely manner; attend bi-weekly, in-person meetings with Development Specialist
• Attend additional Cubs Charities community events and activities as needed

WHAT YOU’LL BRING:

• Two-year degree from an accredited university
• Minimum two years of experience in sales
• Must be 18 years or older by Opening Day
• Experience with team management
• Excellent organizational and time management skills; ability to multi-task, work effectively under pressure and follow up on issues in a timely manner
• Demonstrated ability to work independently; be self-directed, demonstrate initiative, employ strong organizational skills and meet deadlines
• Strong verbal and communication skills
• Proven passion and ability to deliver best-in-class service to internal and external clients
• Knowledge of Microsoft Office software required
• Ability to work non-standard hours, including evenings, weekends, holidays and overtime as needed
• Must be available to work 90% of Cubs home games
• Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time

WHAT SETS YOU APART:

• Four-year degree from an accredited university
• Familiarity with ABI/ESS
• At least one year of experience working as an ambassador at Wrigley Field, or equivalent experience
• Experience working or volunteering for a nonprofit
• Knowledge of Wrigley Field and physical features of the ballpark
• Reliable, trustworthy, dependable, and flexible
• A charismatic personality exuding a positive attitude that demonstrates initiative, approachability and friendliness
• Enthusiasm and high energy personality with ability to establish rapport with others and build strong interpersonal relationships
• Sales skills in a group setting
• Demonstrated good judgment and decision-making skills
• Responds well to coaching and feedback

Job Type: Part-time

Pay: $22.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person